Probe CX in Joondalup is seeking a strategic Workforce Management leader to modernise forecasting, scheduling, and intraday governance. You will own end-to-end WFM framework, bridging data and operational reality to drive performance across multi-skill contact centres.
You will mentor a team of Planners and Real-Time Analysts, manage capacity models, and partner with Operations to align with client SLAs while ensuring compliance with awards and fatigue guidelines.