? Venue Manager Wanted for Area 51 Ipswich!

Area 51 isn't just another venue, it's where imagination takes flight, laughter echoes through every corner, and unforgettable memories are made daily. We're searching for an energetic, dynamic Venue Manager, with a strong food & beverage background, who's ready to help us create out-of-this-world experiences for families and kids!

Note: this role requires weekend and public holiday work!

⭐YOUR MISSION

As the Area 51 Venue Manager at our Bundamba, Ipswich location, you are the gatekeeper to an enriching and dynamic environment. Your purpose is to ensure our diverse range of an engaging venue is upheld, by overseeing crew training and managing the ongoing safety and review of process improvement of our equipment in order to keep top-notch quality and customer experience. By fostering a culture of continuous improvement, you contribute to the growth and development of our centre, crew and the children we serve.

Your meticulous planning ensures a seamless blend of education and entertainment, creating an atmosphere where children thrive, learn, and create lasting memories in a protected and stimulating setting. Strong food and beverage knowledge is crucial to the success of this role.

Your impact will include:

- Driving growth and boosting EBITDA

- Lead, train, mentor and inspire our stellar crew

- Creating magical party experiences that families rave about

- Managing operations including rostering, stock, and budgets

- Being a culture champion who embodies our core values

- Ensuring top-notch safety and customer service standards

A SNAPSHOT OF WHAT YOU'LL BE DOING

Safety First:

- Oversee all health and safety protocols

- Create a safety-first outlook

- Manage accident/injury reporting and analysis





- Ensure compliance with workplace health and safety policies and procedures

Leadership & Operations:

- Roster and coordinate departments to maximise efficiencies and cost

- Open and close the venue with precision

- Train, motivate, and coach your crew to greatness

- Conduct one-on-ones with our command crew (supervisors)

- Manage maintenance schedules and equipment standards

- Oversee food and beverage costs, preparation, presentation and inventory

Guest Experience:

- Handle customer feedback and resolve issues with finesse

- Maintain exceptional service standards

- Create celebration experiences that become cherished memories

Financial Mastery:

- Manage COGS and stock like a boss

- Reconcile daily takings and work within budgets

- Monitor profit margins and drive financial performance

WHAT MAKES YOU PERFECT FOR THIS ROLE

You're a natural leader who thrives in fast-paced, family-friendly environments. You have:

- Strong food and beverage knowledge

- Exceptional customer service skills and professionalism
- The ability to juggle multiple priorities with a smile

- Financial savvy and budget management experience
- A passion for creating joyful experiences

- Energy, enthusiasm, and flexibility in spades

- Team player mentality with a can-do attitude

- Previous amusement industry experience in a leadership role will be advantageous

HOW WE'LL MEASURE YOUR SUCCESS

- EBITDA growth percentage

- Customer satisfaction (GX scores)

- COGS percentage management

- Gross profit margins

- Staff retention rates

- Team goal achievement

?Ready to Launch Your Career Into the Stratosphere?

Be sure to include a cover a letter with your application, show us why you are right for the job. We're not just looking for skills, we want personality! Share a fun fact, quirky talent, or something delightfully unexpected.

📌 Venue Manager (Ipswich)
🏢 Area 51 BNE
📍 Ipswich