About Tuchuzy

- Tuchuzy is a premium multi-brand fashion boutique at 45 Hall Street, Bondi Beach, selling in-store and online at tuchuzy.com. We curate Australian and international designer labels for a style-led, loyal customer, and we run a rapid-moving omnichannel business across Shopify, eBay and our Bondi store. We're a small, hands-on team: everyone pitches in, owns their area, and cares about the details that make a premium experience.

Key responsibilitiesReceiving and stock control

- Receive supplier deliveries against purchase orders in Shopify Stocky; check quantities, sizes, colours and quality, and flag shortages or faults to the owner the same day
- Label, tag and barcode stock to Tuchuzy SKU standards before it's put away or sent to the store
- Maintain a logical bin/location system by brand, category and size
- Run weekly cycle counts and quarterly stocktakes; investigate and correct variances in Shopify
- Manage stock transfers between the warehouse and the Bondi store, keeping both locations accurate
- Pick orders from Shopify and eBay pick lists, matching SKU, size and colour exactly
- Check every item for faults, marks, loose threads and correct tags before packing
- Pack to the Tuchuzy presentation standard: tissue, branded packaging, inserts and any gift notes
- Print shipping labels and prepare parcels for courier pickup before the daily cut-off
- Process incoming returns: check condition, log them and hand over for restocking
- Steam, fold and re-bag stock as needed
- Help receive and put away deliveries, and assist with stock counts
- Keep packing stations stocked,



tidy and safe
- Flag any stock discrepancies, damaged goods or low packaging supplies to the Warehouse Coordinator

Fulfilment oversight

- Plan the daily pick-pack-ship workload across Shopify, eBay and any other channels
- Allocate tasks to packers and make sure same-day dispatch cut-offs are met
- Spot-check packed orders for accuracy and presentation
- Manage courier bookings, pickups, and relationships with Australia Post and other carriers (domestic, NZ and US)

Customer Service

- Respond to Zendesk enquiries

Returns and exchanges

- Process returns: inspect condition, restock or quarantine faulty items, and update inventory
- Coordinate supplier returns and fault claims

Supplies, space and safety

- Order packaging and consumables (boxes, tissue, mailers, tape, branded inserts) before they run out
- Keep the warehouse clean, organised and compliant with WHS requirements
- Prepare for sales peaks: pre-pack popular items, plan space, and roster extra help

Skills and experience
- 2+ years in warehouse, stock control or e-commerce fulfilment (fashion or retail preferred)
- Hands-on with Shopify (Stocky a plus) or a similar inventory system
- Highly organised, accurate, and calm under deadline pressure
- Able to lead and train a small team
- Confident with Excel/Google Sheets
- Forklift licence not required

What success looks like
- Inventory accuracy of 98%+ on counts
- Orders placed before the cut-off dispatched the same day
- Mis-pick rate under 0.5%
- Returns processed and back in stock within 48 hours

📌 Warehouse and Customer Service coordinator (Sydney)
🏢 Tuchuzy
📍 Sydney