Are you a tradesperson, trade assistant or field-based worker looking to take the next step in your career? Your background might be in telecommunications, electrical, construction, plumbing, civil works, general labouring or a similar industry. Apprentices are welcome too!

If this sounds like you, nbn would love to support you as you grow into a Customer Field Technician within our internal workforce. We value the skills you already have and will help you build the ones you need.

Join us in shaping Australia’s digital future. In this hands-on, customer-focused role, you’ll help connect homes and communities.

We're looking for people in the NSW South Coast area, around Ulladulla, Batemans Bay, Narooma, Bega & Eden.

A bit about your role

As a Customer Field Technician, you’ll work independently across different nbn technologies. You'll complete installations, repairs and maintenance, and support customers in their homes or businesses.

Your day might involve installing copper or fibre cabling, setting up customer equipment, finding and fixing faults, and making sure customers feel supported and informed.

Working hours are between 7am and 7pm , with flexibility based on business needs. You’ll receive full training, all required tools and ongoing support.

Safety is a fundamental part of this role. You’ll be expected to consistently apply safe work practices and follow nbn's safety procedures.

A bit about you

Previous experience in telecommunications isn't needed. We’ll teach you everything you need to know. What matters most is that you enjoy hands‑on work, like solving problems and feel comfortable speaking with customers.

You might come from a trade, a hands‑on technical job or a customer‑focused role. Experience in plumbing, carpentry, electrical work, labouring, construction, mechanical work, hospitality or manufacturing is highly valued.





You’ll do well in this role if you enjoy working independently, managing your workload and taking pride in quality work. A solid commitment to safety, clear communication skills and a current, clean Driver’s Licence are essential.

Life at nbn

To be part of nbn is to be part of something bigger. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere.

A more inclusive working world

nbn is committed to an inclusive, flexible and supportive workplace, and we encourage applications from people of all ages, nationalities, abilities and cultures. We have a Reconciliation Action Plan and an Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, have active employee‑led diversity pillars and are recognised as a WORK180 Endorsed Employer for Women.

Where to from here?

The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.

Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia.

Worker Type

Permanent

Time Type

Full time

Field Base Location

Nowra

The honest preview

The good

- You don't need telecommunications experience, because nbn says it will train you and give you the tools you need.

The hard parts

- Your working hours can be anywhere between 7am and 7pm, and they can change depending on what the business needs.

What surprises people

- You’ll mostly work on your own, going into people's homes or businesses to install and fix things.

Industry averages for a qualified Telecommunications Technician, across all employers — not this employer’s offer, and after you finish the apprenticeship, not during.

#J-18808-Ljbffr

📌 Customer Field Technician I South Coast (Wollongong)
🏢 Nbn
📍 Wollongong