Job Description
Installing technical troubleshooting and fixing desktops, printers, laptops and other computer peripherals hardware problems as well as desktop applications. /n
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team. /n
• Ability to lift / move computer equipment weighing up to 50Lbs. /n
• Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS. /n
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. /n
• Smart hand support for peripheral and networking hardware, including, but not limited to: /n
• monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi
- port data termination panels all under ‘Smart Hands’ capability. /n
• Ability to troubleshoot issues with systems and networks using valuable deductive reasoning skill and troubleshooting & resolving issues related to end-user network cabling. /n




- Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals. /n
- Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others. /n /n /n /n /n /n /n /nRequirements/n Excellent written and oral communications skills with clients and management as well as people skills. /n
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency /n
• Bilingual (English & Local B2) /n /n Items/n /n /n /n Console cable for CISCO and Silver Peak/n /n /n /n Full Internet ready mobile,/n Noise Cancellation head sets/n Team Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop ,/n RJ45 port on Laptop/n /n /n /n
• Experience of ticketing tools (ServiceNow / Remedy etc.) additional advantage/n /n /n /n /n /n /n /n /n /n

📌 IT Desktop and Network Support Dispatch Australia (Canberra)
🏢 Brilliant Computers
📍 Canberra