Job Description
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Job description
/n /n /n Why This Role Exists /n As a Account Manager for ANZ at Zensai, you will own the customer relationship across adoption, value realization, renewal, retention, and account growth. This is a blended role that combines the trusted-advisor mindset of Customer Success, the commercial ownership of Account Management, and the discipline of a strong renewals motion. /n /n This role is especially key as we continue to grow in ANZ and build a more consistent, proactive approach to existing customer revenue. You will partner closely with Sales, Product, Marketing, Support, Customer and Technical Success, RevOps, and Finance to ensure customers have a seamless experience — from onboarding and adoption through renewal, expansion, and continued success. /n What You’ll Do /n /n
- /n Own and manage a portfolio of ANZ customer accounts across the full post-sale lifecycle, primarily focused on renewal, retention, and expansion. /n /n /n
- /n Lead regular customer check-ins, success conversations, and business reviews to understand customer goals, reinforce value, identify risks, and align Zensai to evolving business needs. /n /n /n
- /n Own renewal readiness for your portfolio, including monitoring renewal timelines, confirming subscription details, identifying risk, preparing customers for renewal conversations, and driving on-time closure. /n /n /n
- /n Lead commercial renewal conversations where appropriate, including pricing, term alignment, customer objections, paperwork follow-up, and coordination with internal stakeholders. /n /n /n
- /n Identify and develop upsell, cross-sell, user-growth, and product-expansion opportunities by using customer insight, usage data, stakeholder discovery,



and business impact conversations. /n /n /n
- /n Maintain accurate account, contact, subscription, renewal, opportunity, and next-step information in CRM to support clean forecasting and strong internal visibility. /n /n /n
- /n Use customer health signals, usage trends, support themes, stakeholder changes, and engagement patterns to proactively surface churn risk or expansion potential. /n /n /n
- /n Act as the voice of the customer internally, sharing feedback, risks, product insights, and market themes that can help improve Zensai’s offering and customer journey. /n /n Typical Day in the Life: /n /n
- /n A typical day might include reviewing customer health, renewal timelines, usage trends, support themes, and CRM updates to prioritize where your attention is most needed. /n /n /n
- /n You could follow up on an upcoming renewal by confirming subscription details, aligning internal stakeholders, preparing the customer for the conversation, and addressing commercial questions or objections. /n /n /n
- /n You may work with internal teams to unblock a customer issue, coordinate an escalation, or keep an account moving toward a clear outcome. /n /n /n
- /n You might identify an expansion opportunity by spotting increased usage, new stakeholder needs, broader business priorities, or customer interest in additional Zensai capabilities. /n /n /n
- /n You will keep account records,



renewal notes, opportunities, risks, and next steps current so internal teams have reliable visibility into customer status and forecast expectations. /n /n What You Bring /n Required Experience /n /n
- /n 5+ years in B2B SaaS Customer Success, Account Management, Relationship Management, Renewals, or a similar customer-facing commercial role. /n /n /n
- /n Proven ability to manage a customer portfolio with accountability for adoption, retention, renewals, and expansion. /n /n /n
- /n Experience leading or supporting renewal conversations, including contract timing, pricing discussions, stakeholder follow-up, negotiation, and commercial risk management. /n /n /n
- /n Strong commercial acumen, with the ability to identify upsell, cross-sell, user growth, and product expansion opportunities from customer conversations and usage insights. /n /n /n
- /n Ability to translate customer goals, adoption patterns, and business challenges into clear success plans, account strategies, and renewal narratives. /n /n /n
- /n Confidence working with CRM systems, renewal/opportunity records, customer health data, and forecasting inputs; Microsoft Dynamics 365 experience is a plus. /n /n /n
- /n Strong relationship-building skills across customer stakeholders, including champions, business owners, procurement, senior leaders, and internal partners. /n /n /n
- /n Excellent written and verbal communication skills, with the ability to simplify technical or commercial topics for different audiences. /n /n /n
- /n Experience working with Microsoft 365, Teams, SharePoint, HR technology, learning, engagement, or performance solutions is a strong plus. /n /n /n
- /n Proactive

📌 Account Manager (Perth)
🏢 Zensai
📍 Perth