Job Description
/n Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity. /n -
- /n Permanent Part‑Time | 20 hours per week 6‑month contract ending 23 March 2027 with the possibility of extension /n Pay: $34.28 per hour + superannuation. /n /n Join a trusted national brand where your customer service skills truly make an impact. /n /n Our Shepparton Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration qualified who can hit the ground running and deliver exceptional service to our Automotive Glass customers. /n /n If you thrive in a fast‑paced environment, enjoy face‑to‑face interaction, and want a role with variety, this is the perfect opportunity. /n

About the Role
/n As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door. /n /n /n
- Roster: Monday to Friday /n
- Hours: 10:00am–2:00pm
- You’ll also need to be comfortable working overtime and some Saturdays when required. /n /n /n
- Role Type: Permanent Part‑Time This is a 6‑month contract through to 23 March 2027, with the possibility of longer‑term extension. /n /n /n You will be responsible for: /n /n
- Delivering warm, professional face‑to‑face customer service /n
- Selling of Vehicle Accessory Products /n




- Greeting customers and visitors with a positive, helpful attitude /n
- Managing phone, email and in‑person enquiries /n
- Supporting the Service Centre Manager with daily operations /n
- Updating customers on repair lead times /n
- Conducting basic repair inspections on vehicles /n
- Educating customers on our full range of services /n
- Scheduling repair bookings and managing workflow /n
- Issuing invoices and raising job authorities /n
- Resolving customer concerns and following up queries /n /n About You/n We’re looking for someone who brings professionalism, energy and initiative to the team. /n /n You will have: /n /n
- Strong customer service experience (face‑to‑face preferred) /n
- Excellent verbal and written communication skills /n
- Professional presentation and a positive attitude /n
- Ability to problem‑solve and create customer‑focused solutions /n
- Strong time management and ability to prioritise in a busy environment /n
- Intermediate–advanced Microsoft Office skills /n
- Administration experience supporting daily operations /n
- Comfortable with sales and confident in educating customers on additional services /n




- A current driver’s licence (essential) /n
- Full Australian work rights (essential) /n /n Why Join Us?/n /n
- Supportive, collaborative team culture /n
- Opportunities for growth and development /n
- Competitive hourly rate /n
- Reward & Recognition programs /n
- Work with a respected national brand /n /n /n If you’re ready to bring your customer service expertise to a team that values your contribution, apply now and start your next chapter with us. /n /n -
- /n If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now /n /n At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents /n /n Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our and Terms of Use. /n /n Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party. /n

📌 Customer Experience Expert (Shepparton)
🏢 O'Brien
📍 Shepparton