Job Description
Position: IT & AV Support Technician /n

Location:
Caribbean Drive, Scoresby, Melbourne, VIC 3179 /n /n /n systemsGo is seeking an IT Support Technician to work at our client's office in Melbourne. The client is a global medical technology company which works to make healthcare ever better. The candidate will have excellent communication skills and a track record for providing outstanding customer service. You will have a unique opportunity to work in challenging IT environments to allow you to develop your IT skills. /n /n Responsibilities (but not limited): /n /n
- Provide Level 2 desktop support at client’s office /n
- Provide helpdesk and remote support for IT and AV equipment /n
- Complete project tasks as instructed by the client /n
- Occasional after-hours work with appropriate compensation /n /n

Requirements:
/n /n
- Pro-active, customer focused, and comfortable dealing with end users directly /n




- Able to describe issues clearly to end users and client management, and report on results effectively /n
- 2+ years experience in IT helpdesk role or technical support role /n
- Comfortable working in a team /n
- Microsoft MCP certification preferred /n
- Experience with Microsoft365, Windows10 upgrade, IP phones, Sharepoint, etc /n
- Experience with AV systems and providing meeting support /n
- Experience with helpdesk ticketing systems including ServiceNow /n
- Diploma/Degree in Computer Science/Information Technology is preferred but not essential /n /n /n /n

About Us
systemsGo is the preferred IT & AV solution provider for multinational companies across Asia Pacific region, providing innovative integrated IT & AV solutions and support for over 25 years.

📌 IT Support Engineer Melbourne
🏢 systemsGo
📍 Melbourne