Job Description
/n Customer Care Officer /n /n We are a fast-growing FinTech/PropTech company and a market leader in secure invoicing solutions for the real estate industry. Our platform empowers real estate agencies to offer their clients—sellers, landlords, and others—flexible pay-now or pay-later options. /n /n As a Customer Care Officer, you’ll join our dedicated team to assist real estate agencies using our platform and support their clients with invoicing and pay-later applications. Once short-term loans are originated, you’ll manage your own loan portfolio, guiding customers through repayments, and enquiries with care and clarity. /n /n You’ll also provide support to real estate agency staff, ensuring they can make the most of our platform. While exposure to consumer finance/lending or real estate is a bonus, the key to success is your ability to connect with customers and your passion for delivering exceptional service. /n /n What You’ll Do: /n /n
- Provide resolution to inbound enquiries via phone, email, and online channels. /n
- Communicate with borrowers via phone, email, SMS to proactively monitor and manage your accounts with the ability to identify high-risk accounts for escalation. /n
- Maintain detailed and accurate notes to ensure a clear, traceable journey for each applicant and borrower. /n
- Deliver outstanding service to real estate agencies and their clients using our payment platform. /n




- Collaborate with internal teams to ensure processes are followedand our high level of service is maintained. /n /n /n What You’ll Bring: /n /n
- Knowledge of privacy and compliance in finance or lending is advantageous. /n
- Solid communication skills with confidence in handling phone inquiries. /n
- Excellent written skills and the ability to multitask effectively. /n
- A team-oriented, positive attitude and a strong work ethic. /n
- A passion for delivering outstanding service and contributing to business success. /n
- Critical thinking skills to assess situations, identify risks and solutions, and achieve positive outcomes. /n /n /n Why Join Us? /n /n
- Be part of a warm, supportive work culture that values collaboration, respect, and connection. /n
- Join a close-knit team, working within a thriving small, but growing business, where your contributions truly matter. /n
- Celebrate your special day with a birthday day off /n
- Work in our CBD office with stunning views that inspire productivity. /n
- Access employee assistance programs and enjoy opportunities for career growth and development. /n /n /n This is an office based, 8.30am – 5pm, city based role. /n If you’re ready to grow with us and make an impact, we’d love to hear from you /n If you’d like to send a personalised cover letter with your CV, you can do that directly to: [email protected] /n

📌 Customer Care Officer (Perth)
🏢 RealtyAssist
📍 Perth