Job Description
Level 2 Support Engineer | MSP experience required /n Your new company /n An exciting opportunity has become available to join a well-established Managed Service Provider in the Sydney CBD, with two permanent positions available. The business supports a range of corporate clients, giving you the opportunity to build your technical experience across both corporate environments and a fast-paced MSP setting. /n These roles would suit experienced Level 2 Engineers, but the client is also open to Level 1/2 Engineers who are ready to take the next step in their career. You’ll join a supportive team, work with contemporary technologies and gain exposure to a broad range of customers and technical environments. Your new role /n As a Service Desk Engineer, you’ll provide remote and on-site support across the organisation’s corporate client base. You’ll troubleshoot a variety of technical issues across Microsoft 365, desktop, cloud, networking and infrastructure environments, while taking ownership of tickets through to resolution. /n Depending on your experience, you’ll also have the opportunity to take on more complex Level 2 issues and escalations, helping you continue developing your technical skills within an MSP environment.

What you'll need
to succeed /n /n
- Previous experience in an IT support, Service Desk or Managed Service Provider environment, supporting users across a range of technologies. /n
- Level 2 support experience,



or Level 1/2 experience with the technical capability and ambition to step into a Level 2 position. /n
- Strong troubleshooting skills across Microsoft-centric desktop, cloud, server and infrastructure environments. /n
- Experience working with Windows and macOS, Microsoft 365, Active Directory, Exchange Online, networking, cyber security solutions, printing, AV platforms and mobile devices. /n
- Hands-on exposure to Microsoft 365 technologies including Exchange Online, Entra ID, Intune, SharePoint Online, Teams and Microsoft Defender. /n
- The ability to investigate technical issues and take ownership of tickets from initial diagnosis through to resolution. /n
- For more experienced Level 2 Engineers, the ability to support and provide technical guidance to junior members of the Service Desk team. /n What you'll get in return /n /n /n
- Competitive salary and benefits package /n
- Opportunities for career growth and advancement /n
- Supportive and inclusive work culture /n
- Training and development programmes /n
- Team-oriented and team-oriented environment /n
- Recognition and rewards for outstanding performance /n
- Modern and well-equipped office facilities /n
- Diverse and challenging projects /n
- Opportunities to work on cutting-edge technologies /n What you need to do now /n /n /n /nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected]. /n /n /n /n /n#3015993/n

📌 Level 2 Support Engineer (Sydney)
🏢 Hays
📍 Sydney