Job Description
/n /n Are you customer-focused, digitally savvy, and excited by the future of underwriting? /n /n We are seeking an enthusiastic and proactive Platform Support Specialist to join our Connect Platform team in Melbourne and support CFC’s growing digital distribution strategy./n /n /n /n /n

About the role
Reporting to the Platform Support Manager, you’ll be a core member of CFC’s platform team — a critical and fast-growing function responsible for increasing the proportion of business written through online channels./n /n /n /n In this role, you’ll support the end-to-end underwriting process on the platform, engage directly with brokers, and play a key role in delivering an exceptional digital broker experience. You’ll manage live chat interactions, respond to enquiries, support underwriting referrals, and ensure policies and documentation are issued accurately and efficiently./n /n /n Why Join Us?/n /n This is an opportunity to grow your career in a supportive and collaborative environment that values innovation, reliability and continuous improvement. You’ll be exposed to a dynamic and evolving area of the business, with challenges and opportunities not typically found in traditional underwriting roles./n /n /n

Key Responsibilities
/n /n /n
- Respond to broker enquiries in a timely and professional manner /n
- Deliver first-class broker service through live chat and digital channels /n
- Manage the platform team inbox and log submissions accurately /n
- Issue policies, MTAs, renewals, and other underwriting documentation /n
- Chase outstanding items including subjectivities and renewals /n




- Handle platform referrals and produce quotations within agreed service standards /n
- Proactively follow up new business quotations to secure opportunities /n
- Explain product features, benefits, coverage, and wording with confidence /n
- Conduct daily risk reviews of broker-generated quotes to support portfolio profitability /n
- Engage proactively with brokers to gather feedback on the platform /n
- Support general administrative and ad-hoc tasks as required /n /n /n /n /n /n About You: /n /n /n
- Strong customer service and communication skills, both written and verbal /n
- Excellent time management and organisational skills /n
- Ability to manage competing priorities in a fast-paced workplace /n
- Resilient, adaptable, and solutions-focused /n
- High attention to detail and accuracy /n
- Professional, positive, and proactive “can-do” attitude /n
- Strong sense of accountability and ownership /n
- Proficiency in Microsoft Office and comfort working with digital platforms /n
- Experience in insurance, underwriting support, or broker servicing will be well regarded (but not essential) /n /n /n Why You’ll Love Working at CFC: /n /n /n We are proud winners of Top Insurance Employers 2022,



2023 and 2024 and 5-Star Diversity, Equity & Inclusion awards (Insurance Business Australia). All employees enjoy:/n /n /n
- At CFC, we’re committed to your development – enjoy access to a range of company-funded training programs and learning initiatives designed to support your growth and career progression. /n
- Flexible, hybrid working week; /n
- Our ‘Excellence Program’ which encourages and rewards a culture of high-performing individuals and teams; /n
- ‘You Do You Day’ – an annual additional leave today to do something that brings you joy; /n
- Commitment-free social club, with monthly in-office catch ups and quarterly events to get to know your colleagues better; /n
- Annual end of financial year and end of calendar year events, in addition to social club arrangements; /n
- Optional annual charity volunteering day, facilitated by us; /n
- 3 additional personal leave days per year – for whatever you need; /n
- Flexible public holidays – to celebrate our diversity you can “Swap” 2 public holidays for a more culturally significant day to suit you; /n
- Apply to work remotely for up to 3 months per year; and /n
- Access to our Employee Assistance Program. /n /n /n To be considered, please submit a cover letter clearly outlining how your experience aligns with the criteria listed above, along with your resume./n /n /n /n /n /n Applicants must be Australian Citizens or Permanent Residents to be eligible for this role./n /n Please note that only shortlisted candidates will be contacted./n /n

📌 Platform Support Specialist (Melbourne)
🏢 CFC
📍 Melbourne