Job Description
Customer Service Team Leader/n Your new company /n This is an exciting opportunity to join a well-established and growing Australian business that supplies specialist equipment, materials and solutions to a broad range of commercial customers nationwide. With multiple locations across the country and a reputation for quality, innovation and customer service, the business has built a loyal customer base and continues to invest in its people, products and future growth. /n Known for its collaborative and down-to-earth culture, the organisation fosters a work-hard, play-hard environment where initiative is recognised, success is shared, and employees are encouraged to contribute ideas and make an impact. /n Your new role /n Our client is looking for a Customer Service Team Leader for their growing branch in Melbourne's western suburbs. This is a permanent, full-time opportunity suited to an experienced customer service professional who enjoys leading from the front and being actively involved in day-to-day operations. /n Reporting directly to the Branch Manager, you will oversee a small customer service team, while working closely with warehouse operations to ensure customers receive exceptional service and support. This is a hands-on leadership role where you'll be expected to roll up your sleeves, assist customers, support your team and drive positive outcomes across the branch. /n

Key Responsibilities
/n /n
- Lead, coach and support a small customer service team /n
- Serve customers at the trade counter and provide outstanding service /n
- Respond to customer enquiries regarding products, stock availability, pricing and deliveries /n
- Prepare and follow-up quotations via phone and email /n




- Conduct proactive outbound calls to existing and previous customers /n
- Process sales orders, stock transfers and customer requests accurately /n
- Coordinate closely with warehouse staff to ensure delivery expectations are met /n
- Monitor stock levels and analyse inventory reports /n
- Maintain accurate customer and order information within the ERP system /n
- Contribute to a positive branch culture through leading by example. /n /n /nWhat you'll need to succeed /n /n /n
- Previous experience as a Customer Service Team Leader or Supervisor /n
- A strong customer-first mindset with the ability to build lasting relationships /n
- Hands-on leadership style and willingness to work alongside your team /n
- Experience in a retail, trade, manufacturing, distribution or customer service environment /n
- Strong communication skills, both written and verbal /n
- High attention to detail and strong organisational skills /n
- Confidence in learning technical products and systems /n
- ERP experience or the willingness to learn current systems quickly /n
- Ability to manage competing priorities and support both reactive and proactive workloads /n
- Honest, accountable and solutions-focused approach to work /n /n /n /nWhat you'll get in return /n /n /n
- Salary package up to $85,000 + Super /n
- Annual discretionary profit-share bonus /n
- Permanent Monday to Friday role (8:30am
- 5:00pm) /n
- Stable and successful business with ongoing growth /n
- Supportive and collaborative team culture /n
- Opportunity to develop your leadership career within a respected industry leader /n
- Comprehensive product and systems training /n /n /n /nWhat you need to do now /n /nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now./n /n#3015461/n

📌 Customer Service Team Leader (Melbourne)
🏢 Hays
📍 Melbourne