Job Description
/n /n The Opportunity /n /n TwinGlaze have an exciting opportunity for a Client Administration qualified to join our growing team in Tullamarine, Melbourne. /n /n Experiencing strong strategic growth, the operations team require a key addition to their team with a can-do attitude while possessing a strong background in all aspects of client & field administration. The right applicant will be a good communicator and problem solver with a proven background in organisational discipline in utilising CRM’s to further improve client service delivery. /n /n This Client admin/scheduler role will draw on your all aspects of your administration and scheduling skills. /n /n
Key Responsibilities
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• Overall management of all installation and field services scheduling /n
• Ensuring that effective and efficient run schedules are produced for Installation and field service technicians /n
• Ensuring timely control and consistency of field service schedules /n
• Guide technicians on priorities when necessary /n
• Manage competing priorities and ensure changes in booking systems are constantly updated on CRM /n
• Liaising with clients and ensuring timely update schedule communications /n
• Answering client services phone queries and emails /n
• Update clients on job status in a timely manner /n
• Assigning work to sub-contractors /n
• Updating CRM on job completions and progress payments /n
• Provide performance reports and KPI targets to Operations Manager and Field services manager. /n
• General administrative tasks as required /n /n /n To be successful in this role you will have the following key attributes: /n /n
• Previous administration and scheduling experience within the building industry /n
• Demonstrate strong verbal & written communication skills /n
• Excellent attention to detail, accuracy & time management. /n
• Experience with Outlook, Excel, Word and Xero. /n
• Motivated to learn & self-develop /n
• Punctual, reliable & team orientated. /n