Job Description
/n /n
- Five Days per week| Immediate Start| Contract to February 2027 /n
- Extension possible | Three days per week /n
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Salary:
$81903 FTE per annum + Super + Not for Profit Salary Packaging /n /n /n
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Location:
Coffs Harbour NSW 2450 /n
- Make a meaningful difference to the lives of Australians in need /n /n /n Life at Mission Australia /n When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. /n Find out more

about us
and our purpose. /n /n Your Opportunity /n Looking for a role where your administration skills can make a genuine difference in your local community? /n Mission Australia is seeking an organised, customer-focused Administration Officer to join the Coffs Harbour Mission Australia Centre (MAC). This is an exciting opportunity to be part of a well-established community hub that connects individuals and families with the services, support, and resources they need to thrive. This position offers the security of a full-time, 5-day-per-week contract through to February 2027, with the opportunity to continue in the role 3 days per week beyond February 2027, subject to operational requirements. /n As the welcoming face of the Centre, you'll play a vital role in creating a positive experience for community members, visitors, and service providers. Working closely with the Centre Coordinator and wider team, you'll provide high-quality reception and administrative support that helps keep the Centre running smoothly and efficiently.



/n No two days will be the same as you support a busy and purpose-driven environment focused on strengthening community connections and improving outcomes for people experiencing disadvantage. /n /n Your

key responsibilities
will be to: /n /n
- Provide professional reception services, including managing enquiries, phone calls, appointments, and visitor support. /n
- Deliver exceptional, person-centred and trauma-informed customer service to a diverse range of community members. /n
- Assist individuals to connect with appropriate services and supports. /n
- Provide administrative support including document preparation, data entry, correspondence, meeting coordination, filing, and records management. /n
- Maintain client confidentiality and ensure information is managed in accordance with Mission Australia policies. /n
- Support staff with Mission Australia systems and government platforms. /n
- Manage office supplies and coordinate general site administration requirements. /n
- Help maintain a secure, welcoming, and professional environment for visitors, staff, and community partners. /n
- Contribute positively to a collaborative and supportive team culture. /n /n /n Requirements for Success /n You are an experienced administrator who thrives in a people-focused environment. You enjoy building positive relationships, have excellent attention to detail, and are passionate about providing outstanding support to both colleagues and community members. /n /n




- Experience in administration, reception, customer service, or office support roles. /n
- Certificate in Business Administration or similar qualification (highly regarded). /n
- Strong customer service skills with the ability to engage respectfully with people from diverse backgrounds. /n
- Experience working with or supporting people experiencing vulnerability, disadvantage, mental health challenges, or complex life circumstances. /n
- Cultural awareness and commitment to working respectfully with Aboriginal and Torres Strait Islander peoples and communities. /n
- Excellent verbal and written communication skills. /n
- Strong organisational skills with the ability to manage competing priorities. /n
- High attention to detail and accuracy. /n
- Proficiency in Microsoft Office and computer-based systems. /n
- A positive, proactive, and team-oriented approach. /n
- Current Driver Licence. /n /n /n Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people. /n /n Your benefits /n To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including: /n /n /n
- Rewarding work – every day you know you’re making a real difference /n
- Not-for-profit salary packaging, reducing your tax (details via AccessPay) /n
- Free external, confidential counselling and access to chaplaincy support /n
- Volunteering opportunities /n
- Opportunity to purchase additional annual leave /n
- Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off /n /n /n Our culture /n Our innovative and inclusiv

📌 Administration Officer (Coffs Harbour)
🏢 Mission Australia
📍 Coffs Harbour