Job Description
Customer service and admin professional needed in a busy role in Western Sydney./n Your new company is a well-known and established organisation in Western Sydney looking to employ a customer services officer. /n Your new role will include but will not be limited to: /n
• Obtain all relevant information to handle customer enquiries
• Provide accurate and timely pricing and availability information for products and services
• Process orders promptly and accurately in line with company policy and procedures
• Ensure any follow-up action for customers is organised to meet deadlines
• Communicate and coordinate with other departments to ensure effective customer service
• Handles customer complaints in the first instance and escalates where required
• Take telephone and email sales from customers
• Enter sales orders into the ERP system
• Maintain accurate records
• Issue picking slips for orders




• Raise credits/claims/returns/faulty requests
• Nominate and monitor customer order delivery dates
• Make outbound calls to customers
• Provide support with any coordination or administration activities /n

What you'll need
to succeed /n Similar experience in a high-volume workplace attending to customers would be a must. Excellent communication and time management skills are essential. Knowledge of SAP or similar ERP would be ideal. /n What you need to do now /n If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. /n If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. /n #3015714

📌 Customer Service (Sydney)
🏢 Hays
📍 Sydney