Job Description
/n /n RQ11475
- Software Developer
- CRM
- Senior

Location:
Onsite 
- 40 St Clair Ave W
- Toronto Duration:1+ year contract -273 business days
- Extension: 1/n Must Have: /n /n
- Must have prior "Lead" experience as a MS Dynamics Developer. /n
- Minimum 7 years of software development and enterprise application delivery experience. /n
- Minimum 5 years of experience implementing Dynamics 365 and Power Platform solutions and Azure solution design /n
- Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies /n
- Working knowledge of both low code development and custom development on Dynamics 365 /n
- Experience with Dynamics CRM Customer Service Workspace, Agent experience profile, Session templates, workstream, and routing. /n
- Experience with custom. Web API development, ASP.
NET. .
Net Core, Entity Framework, Azure SQL, DevOps, CI/CD Pipelines etc. /n /n Nice to have: /n /n
- Prior OPS/Public sector exp. /n /n

Responsibilities:
/n Technical Leadership /n /n
- Provide technical leadership, guidance, and mentorship to developers and technical team members. /n
- Lead by example as a hands-on contributor while enabling team success and delivery excellence. /n
- Perform code reviews and establish development standards, security controls, and best practices. /n
- Create an environment where team members are empowered to contribute, innovate, grow, and perform at their best. /n
- Coach and mentor developers, supporting their technical and skilled growth. /n
- Act as a subject matter expert and ensure effective transfer of solution-critical knowledge. /n /n Solution Architecture & Design /n /n
- Architect, design,



and implement Dynamics 365 Customer Service and Case Management solutions using both out-of-the-box capabilities and custom development. /n
- Strong expertise in Dataverse design and development, including data modelling, table relationships, business rules, security architecture, plug-ins, workflows, data migration, and system integrations. /n
- Design scalable and secure enterprise solutions leveraging Dynamics 365, Power Platform, Azure, and Dataverse. /n
- Develop architecture artifacts, including contextual, conceptual, logical, and physical solution designs. /n
- Define technical roadmaps, integration patterns, and solution deployment strategies. /n
- Ensure solutions align with enterprise architecture standards and best practices. /n /n Development & Delivery /n /n
- Collaborate closely with Business Analysts, Product Managers, Solution Architects, and stakeholders to refine and translate business requirements into technical solutions. /n
- Develop detailed technical designs, sprint plans, and work breakdown structures within Agile/Scrum delivery frameworks. /n
- Build and configure Power Apps, Power Automate workflows, custom connectors, plugins, and integrations. /n
- Design and implement APIs and integrations with internal and external enterprise systems. /n
- Lead functional workstreams and coordinate activities across developers, testers, business SMEs, and project teams. /n
- Support application deployments, releases, troubleshooting, and ongoing production support.



/n /n Integration & Cloud Services /n /n
- Design and implement integrations using Azure services and enterprise integration patterns. /n
- Develop cloud-native solutions utilizing Azure Functions, Logic Apps, API Management, App Services, Storage Services, and Key Vault. /n
- Ensure solution scalability, maintainability, performance, and security. /n /n DevOps & Quality Assurance /n /n
- Lead CI/CD implementation using Azure DevOps and GitHub. /n
- Establish automated deployment and testing practices. /n
- Ensure adherence to software engineering principles, coding standards, and quality assurance processes. /n
- Manage development environments and support large-scale solution deployments. /n /n Innovation & Continuous Improvement /n /n
- Leverage AI technologies, including Microsoft Copilot, Generative AI, Agents, and Large Language Models (LLMs), to improve productivity, development practices, solution design, and testing approaches. /n
- Promote continuous learning, innovation, collaboration, and knowledge sharing. /n
- Stay current with Microsoft technology roadmaps and emerging industry trends. /n /n Required Qualifications /n Experience /n /n
- Minimum 7 years of software development experience, including enterprise application delivery. /n
- Minimum 5 years of experience implementing CRM, case management, or business process solutions using Dynamics 365 and Power Platform. /n
- Minimum 3 years in a Technical Lead, Lead Developer, or Solution Lead role. /n
- Experience leading cross-functional Agile delivery teams. /n
- Experience delivering solutions in complex enterprise or public-sector environments. /n /n Technical Skills /n Microsoft Platform /n Demonstrated hands-on experience with: /n

📌 Rq11475 (Sydney)
🏢 Source Code
📍 Sydney