Job Description
/n /n /n /n We think outside the box by redefining recruitment/n At Synergie Australia, we connect great people with great opportunities. We are currently recruiting 10 experienced Call Centre Operators for a large public sector organisation based in Parramatta. /n This is an excellent opportunity for customer-focused professionals looking to join a busy contact centre environment where you will be supported with comprehensive training and ongoing guidance. /n The important parts/n /n
- Position: Call Centre Operator /n
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Location:
Parramatta, NSW /n
- Pay Rate: $37.50 per hour + Super /n
- Contract: 23 October 2026 to 22 April 2027 /n
- Hours: 35 hours per week, 7 hours per day /n
- Roster: Rotating roster between 7:00am and 7:00pm, Monday to Friday /n
- Work Arrangement: 100% onsite /n
- Comprehensive initial training provided /n
- Police Check required /n
- In-person interview required in Parramatta /n /n Please note: Due to operational requirements, candidates must be available across the full rotating roster and leave will not be available during the Christmas and New Year period. /n What you will be required to do/n Working within a high-volume contact centre setting, you will: /n /n
- Provide professional and helpful customer service across a range of enquiries /n
- Handle inbound customer interactions while maintaining a high standard of service /n
- Accurately navigate internal systems and record customer information /n
- Communicate clearly and professionally with customers /n
- Manage emails and written correspondence with strong attention to detail /n
- Follow established processes,



procedures and service standards /n
- Quickly learn and confidently use new systems and software /n
- Work collaboratively with your team and Subject Matter Experts /n
- Participate in comprehensive classroom training and supported on-the-job learning /n
- Transition to independently managing customer enquiries following successful training and assessment /n /n To be successful in the role you will/n /n
- Have 2 to 3 years' customer service experience, ideally across call centre, administration, retail or a similar customer-facing environment /n
- Have previous experience working within an office environment /n
- Possess excellent written and verbal communication skills /n
- Be confident speaking with a wide variety of customers /n
- Have strong email etiquette and professional written communication skills /n
- Have intermediate computer skills and be comfortable working across multiple systems /n
- Be proficient with Microsoft Office, particularly Outlook and Teams /n
- Be technically savvy and able to learn new systems quickly /n
- Be reliable and committed to attending the full training program /n
- Be available to work across the rotating roster between 7:00am and 7:00pm Monday to Friday /n
- Be comfortable working 100% onsite in Parramatta /n




- Be willing and able to complete a Police Check /n /n Previous public sector experience will be highly regarded but is not essential. /n Training & roster/n Successful candidates will complete two weeks of full-time, classroom-style training, followed by a supported nesting period where you will work closely with experienced Subject Matter Experts before being assessed to work independently. /n Full attendance throughout the training program is required. /n Following training, you will work across a two-week rotating roster, with shifts scheduled between 7:00am and 7:00pm Monday to Friday. Rosters may include early, mid and later starting times. /n What’s on offer for you/n /n
- $37.50 per hour + Super /n
- 35-hour working week /n
- Initial contract through to April 2027 /n
- Opportunity to build experience within a large public sector environment /n
- Structured training and ongoing support /n
- Parramatta location /n
- Monday to Friday roster /n
- No weekend or public holiday shifts /n
- 10 positions available /n /n About Synergie Australia/n Synergie Australia is part of a global recruitment group operating across multiple countries and industries. We pride ourselves on building genuine relationships with our candidates and clients and connecting the right people with the right opportunities. /n If you have strong customer service experience, excellent communication skills and are ready to take the next step in your career, we want to hear from you. /n Apply now with an updated resume to be considered for this opportunity. /n /n /n /n

📌 Call or Contact Centre Operator (Sydney)
🏢 Synergie
📍 Sydney