Job Description
Level 1-2 Support role with National MSP | Perth | Fortnightly RDO | ASAP Start Available/n Your recent company /n This well-established MSP specialises in delivering IT solutions and support services to organisations nationally. With a highly experienced technical team and a strong focus on customer service, they provide end-to-end support to clients across Australia. You will be joining a collaborative and supportive business that values professional development, flexibility, and work-life balance. /n Your new role /n In this exciting new role, you will be: /n /n
- Providing L1 and L2 support across a variety of client environments. /n
- Managing and resolving service desk tickets in a timely manner. /n
- Troubleshooting Microsoft 365, Active Directory, Entra ID, Windows Desktop, networking, hardware, and software issues. /n
- Delivering exceptional customer service via phone, remote support, and on-site visits. /n
- Supporting device deployments, installations, and system upgrades. /n
- Maintaining accurate documentation and ticket updates. /n
- Collaborating with a team of technical specialists to deliver high-quality support outcomes. /n /n /n /nWhat you'll need to succeed /n /nTo be successful in your application, you will need:/n /n
- Previous experience in a service desk,



or MSP (preferred) environment. /n
- Strong troubleshooting skills across Microsoft technologies and end-user environments. /n
- Experience supporting M365, and Windows operating systems. /n
- Knowledge of Active Directory and Entra ID / Azure AD. /n
- Excellent communication and customer service skills. /n
- Strong organisational skills and the ability to work autonomously. /n
- A current driver’s licence and access to a reliable vehicle. /n
- A suitable home office environment for remote work. /n /n /n /nWhat you'll get in return /n /nYou’ll join a growing specialist MSP that offers a high level of flexibility and autonomy, allowing you to work predominantly from home while maintaining valuable face-to-face client interaction. You’ll receive an attractive salary package, with a fortnightly RDO, and exposure to a broad range of technologies. This is an excellent opportunity to further develop your technical capabilities within a supportive team environment. Do not miss out/n /n /nWhat you need to do now /n /nIf you're interested in this role or know of someone that may be, please click ‘Apply Now’ or forward an updated CV to [email protected]./n /n /n /n /n#3013595/n

📌 Level 1/2 IT Support Technician (Perth)
🏢 Hays
📍 Perth