Job Description
/n Customer Support Officer – Tech Career Pathway (Microsoft Cloud | Regulated Fintech) /n /n North Sydney (Hybrid) | 12-month Contract /n /n Mortgage House is hiring a customer support professional who is ready to move into technology the right way: through real operational exposure, structured learning, and disciplined delivery in a regulated financial services environment. /n /n You’ll start in Customer Care (post-settlement servicing) and progress through a 12–18 month internal pathway into Junior QA or Junior Software Development. This role suits someone who enjoys customers, enjoys systems, and wants to build a credible technology career. /n /n What you’ll do (Phase 1: Customer Support) /n /n
• Provide high-quality post-settlement support via phone, email and digital servicing channels /n /n
• Handle requests including repayment changes, discharges, hardship assistance and direct debit setup /n /n
• Log, triage and resolve requests within SLA using Jira Service Management and our core platforms /n /n
• Work closely with Settlements, Credit, Legal and Collections to coordinate outcomes /n /n
• Maintain accurate records across servicing and knowledge systems with strong attention to detail /n /n What you’ll grow into (Phase 2: Technology Pathway) /n /n
• Shadow internal developers and QA to learn how software is built, tested and released /n /n
• Assist with testing, structured documentation, incident reporting and feedback loops /n /n
• Build practical capability across .
NET, REST APIs, SQL, HTML, Git, Azure and Microsoft 365 /n /n




• Participate in milestone reviews with clear expectations, progression tracking and mentorship /n /n What we’re looking for /n /n Essential /n /n
• University qualification in IT / Computer Science / Software Engineering (or equivalent with a direct coding focus) /n /n
• Minimum 1 year experience in customer service / call center / support /n /n
• Strong written and verbal communication (clear, calm, accurate) /n /n
• Genuine commitment to building a long-term technology career /n /n
• Confidence learning enterprise systems and working to process, SLAs and audit trails /n /n Desirable /n /n
• Exposure to Jira / Confluence, Git, Postman, or basic SQL/HTML/C# /n /n
• Familiarity with loan servicing or origination environments (helpful, not required) /n /n
• Understanding of software lifecycle basics (testing, releases, defects, change control) /n /n Why Mortgage House /n /n
• Structured internal career pathway into QA or development (12–18 months) /n /n
• Mentorship from experienced technology leaders and real project exposure /n /n
• Modern Microsoft-aligned environment (Microsoft 365, cloud-native tooling, enterprise workflows) /n /n
• Work in a business where quality, integrity, and customer outcomes are taken seriously /n /n
• Transparent promotion opportunities based on demonstrated capability and contribution /n /n To apply: Include a short cover note describing (1) your customer support experience, and (2) one technical project or learning effort you’ve completed (study project is fine—clarity matters more than scale). /n

📌 Customer Support Officer Tech Career Pathway (Sydney)
🏢 Mortgage House Capital Pty
📍 Sydney