Job Description
/n Customers. Solutions. Variety. A role where you’re right in the middle of it all. /n /n If you enjoy talking to customers, solving problems and seeing an order through from the first enquiry to the final delivery, this could be the role for you. /n /n A1 Roadlines is looking for a proactive Internal Sales & Customer Service Coordinator to join our Knoxfield team. /n /n This isn’t a role where you’ll spend every day doing the same thing. One minute you could be preparing a quote, the next helping a customer with a parts enquiry, checking the progress of an order with Production, or working through a service request. /n /n You’ll become an important link between our customers and the teams that make things happen, helping ensure every enquiry, order and request receives the attention it deserves. /n /n And while you’ll be part of the close-knit A1 Roadlines team, you’ll also have the stability and opportunities that come with being part of the broader Varley Group. /n /n About A1 Roadlines /n A1 Roadlines has been supporting Australia’s road safety and traffic management industries for more than 50 years. /n /n Our specialist products and solutions include: /n /n
- Scorpion Truck Mounted Attenuators (TMAs) /n
- Automated Cone Laying Machines (ACLMs) /n
- Portable Traffic Lights /n
- Traffic Control Equipment /n
- Parts, servicing and aftermarket support /n /n Today, A1 Roadlines is proudly part of Varley Group, one of Australia’s longest-established privately owned engineering and manufacturing organisations. /n /n That means you’ll get the best of both worlds: a close-knit business where your contribution is visible, backed by the strength and stability of a larger Australian organisation.



/n /n The Opportunity /n We’re looking for someone who genuinely enjoys providing great service and takes ownership of getting things done. /n /n You’ll be one of our key day-to-day contacts for customers, managing enquiries, preparing quotations, coordinating orders and ensuring customers are kept informed along the way. /n /n You’ll work closely with Sales, Production, Purchasing and Business Operations, so you’ll quickly develop an understanding of how the whole business works. /n /n This is an ideal opportunity if you enjoy: /n /n Customers + coordination + problem solving + variety. /n /n

About the Role
/n We’re looking for a proactive and customer-focused Internal Sales & Customer Service Coordinator to join our team. /n /n This is more than a traditional internal sales role. You’ll become a key point of contact for customers, supporting enquiries, preparing quotations, processing orders and coordinating customer requirements through to completion and delivery. /n /n Working closely with Sales, Production, Purchasing and Business Operations, you’ll play an important role in ensuring customers receive a seamless and qualified experience from enquiry through to delivery. /n /n What You’ll Be Doing /n You’ll be involved across the customer journey, including: /n /n
- Managing customer enquiries across phone, email and online channels /n
- Preparing quotations and proactively following up opportunities /n
- Processing customer orders and maintaining accurate records /n




- Coordinating orders from initial enquiry through to completion and delivery /n
- Keeping customers updated on progress, availability and delivery timeframes /n
- Raising job sheets and maintaining associated documentation /n
- Monitoring stock availability and managing backorders /n
- Supporting parts sales and aftermarket enquiries /n
- Assisting with service and inspection enquiries /n
- Working closely with Production to coordinate customer requirements and delivery commitments /n
- Building strong, long-term customer relationships /n
- Identifying additional sales and service opportunities /n
- Helping improve the way we manage customer service and sales processes /n /n You’ll have support around you, but we’ll also give you the opportunity to take ownership, learn the products and become someone our customers and internal teams can rely on. /n /n About You /n We’re less interested in finding someone who ticks every box and more interested in finding someone with the right attitude, customer focus and willingness to learn. /n /n You’ll probably enjoy this role if you’re someone who: /n /n
- Likes speaking with customers and building relationships /n
- Takes ownership rather than waiting to be asked /n
- Enjoys solving problems and finding solutions /n
- Can keep track of multiple orders, enquiries and priorities /n
- Communicates clearly and follows through on commitments /n
- Pays attention to the details /n
- Enjoys being part of a practical, down-to-earth team /n
- Is interested in learning technical products and developing industry knowledge /n /n Ideally, you’ll also bring: /n /n
- Previous Internal Sales, Customer Service, Sales Support or A

📌 Internal Sales and Customer Service Officer (Melbourne)
🏢 Varley Group
📍 Melbourne