Job Description
Inner West / Surrounding Suburbs | Full-Time | 9 Months Temp to Perm/n /n /n We’re partnering with a well-established Australian business within the food manufacturing sector to recruit an experienced Customer Service Representative./n /n /n This role sits within a busy, high-performing customer service team and is focused on delivering a consistently positive customer experience across a diverse customer base. You’ll manage customer orders, resolve issues, and work closely with internal teams to ensure service expectations and business outcomes are met./n /n
Key Responsibilities
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• Deliver exceptional customer service via phone and email/n /n
• Accurate order entry and management of call lists, cases, and incoming calls/n /n
• Process pricing and credit requests in line with service KPIs/n /n
• Log, action, follow up, and close customer complaints and OFIs within required timeframes/n /n
• Complete new account setups across internal systems/n /n
• Proactively communicate customer requirements and constraints to internal teams/n /n
• Escalate issues appropriately to ensure customer expectations are managed/n /n
• Partner closely with warehousing, planning, sales, credit,
and quality teams/n /n
• Participate in call coaching to continuously improve customer experience/n /n
• Model safe working practices and complete required training modules/n /n About you:/n /n /n
• Previous experience in a customer service, order processing, or similar role/n /n
• Comfortable working in a fast-paced, high-volume environment/n /n
• Strong problem-solving skills and confidence handling customer issues/n /n
• Clear and professional communication skills/n /n
• Proactive, organised, and able to take initiative/n /n
• Team-oriented with a strong customer-first mindset/n /n
• Experience with ERP or CRM systems (SAP and/or Salesforce highly regarded)/n /n On Offer:/n /n /n
• Secure full-time opportunity within a stable national business/n /n
• Supportive, collaborative team environment/n /n
• Structured processes with clear KPIs/n /n
• Opportunity to build long-term career progression/n /n Apply Now:/n /n /n If you’re a customer-focused skilled who enjoys pace, ownership, and working across multiple stakeholders, we’d love to hear from you.