Job Description
Our client, Polestar Australia, is continuing to re-model the Australian automotive landscape. This revolutionary luxury automotive brand is seeking a Customer Engagement Advisor to complement their Customer Service team./n /n /n Focusing on delivering exceptional customer service across multiple communication channels, including phone, email, live chat, and social media, to customers and internal/external service partners. As a Customer Engagement Advisor, you will be instrumental in creating and preserving a seamless, luxury experience at every customer touchpoint./n /n /n /n This position is intended to transition to permanent full-time employment after an initial six-month period subject to satisfactory performance./n /n The suitable candidate will be responsible for:/n /n
- Manage inbound and outbound customer interactions across phone, email, chat, and social media, ensuring first-contact resolution and adherence to processes /n
- Build and maintain positive, professional relationships with customers while assisting them through the buying process via online portals /n
- Respond efficiently to social media interactions in line with company protocols and accurately log all customer interactions in the CRM system, ensuring compliance with internal procedures. /n
- Address and escalate complaints as needed, providing timely feedback to management /n




- Stay updated on product knowledge and policies through workshops, training, and briefings /n
- Collaborate with internal teams to optimize the overall customer experience /n Qualifications &

Experience:
/n /n
- Previous experience in Automotive OEM, luxury automotive retail or sales environment is advantageous /n
- Excellent verbal communication and writing skills /n
- Experience in handling phone calls, email case management and robust administrative skills /n
- Experience with live chat case handling, well developed technical skills, social media proficiency, and intermediate Microsoft Office abilities /n
- Understanding and passion for Electric Vehicles (EV) and technology, familiarity with Salesforce CRM and Genesys phone systems are all highly advantageous attributes /n What do

we offer
?/n /n
- Competitive remuneration /n
- Structured learning & career development opportunities /n
- A dynamic, inclusive and sustainable working environment /n
- Health & Well-being initiatives /n To submit your application in strict confidence, click the 'apply' button. If you require further information, please contact Nitin Gundagowni on 0478 307 002./n /n /n To view all Bayside Group job opportunities, visit www.baysidegroup.com.au/n

📌 Customer Engagement Advisor (Sydney)
🏢 Bayside Group BH
📍 Sydney