Job Description
Are you great with people, reliable and looking to build your career in a professional office environment? This is a fantastic opportunity to join a growing, Queensland-owned service-based business with a friendly, down-to-earth culture. You’ll become part of a close-knit customer service team where you’ll receive full training and plenty of support to get up to speed. /n Previous office experience is not essential. If you’ve developed strong customer service and communication skills through retail, hospitality or another customer-facing environment, we’d love to hear from you.

About the Role
/n As a Customer Service Officer, you’ll be one of the first points of contact for customers, helping with enquiries and ensuring they receive friendly, efficient service. /n Your responsibilities will include: /n /n
- Responding to incoming calls and assisting with customer account enquiries /n
- Making outbound calls to follow up on customer matters /n
- Managing and responding to email enquiries /n
- Coordinating service connections and disconnections /n
- Processing customer payments /n
- Liaising with billing and debt collection teams to resolve customer issues /n
- Assisting customers to access available financial assistance programs /n




- Providing general administrative and customer service support to the wider team /n About You/n We’re looking for someone who brings: /n /n
- Strong customer service skills and a genuine enjoyment of helping people /n
- Confident written and verbal communication skills /n
- A friendly, skilled and approachable manner /n
- Good computer skills, with sound knowledge of MS Excel /n
- A proactive attitude and willingness to learn /n
- Reliability, punctuality and a strong work ethic /n
- The ability to work well as part of a close-knit team /n The Benefits/n /n
- Negotiable salary based on experience /n
- Monday to Friday hours, 8:00am – 4:30pm /n
- 12:00pm finish every second Friday /n
- Supportive and approachable manager /n
- Friendly, down-to-earth team environment /n
- Subsidised lunch provided daily /n
- Regular team celebrations and engagement activities /n
- Monthly competitions with generous gift card prizes /n
- On-site and street parking available /n
- Brisbane Eastern Suburbs location /n /n Due to the location, having your own transport is recommended. /n Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Britt Molony on +61 (phone hidden), quoting reference JN -062026-43460. Want to know more about Davidson? Visit us at www.davidsonwp.com

📌 Customer Service Officer (Brisbane)
🏢 Davidson
📍 Brisbane