Job Description
/n /n Aircall is a unicorn AI-powered communications platform transforming how teams win with customers. /n For over a decade, we’ve believed voice builds the strongest business relationships. We bring voice, SMS, WhatsApp, and 250+ integrations together on one seamless workspace—so every customer conversation drives revenue, resolves issues faster, and builds trust. Our AI Voice Agents handle routine interactions while your team leads the conversations that matter most. Used by 24,000+ businesses worldwide. /n We’re 600+ people from 40+ nationalities across Paris, London, Madrid, Berlin, New York, San Francisco, Seattle, Sydney, and Mexico City. We’re ambitious, product-driven, and execution-focused—built for visible impact, rapid decisions, and real growth. /n Come join us /n /n /n About the Team /n /n /n /n Aircall’s Forward Deployed Engineering team connects our innovative AI Agents technology to real-world SMB workflows. We turn possibility into production — delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact. This is a dynamic, hands-on role at the intersection of technical consulting, project leadership, and AI adoption strategy. You don’t need to be a full-time software engineer, but you should be fluent in APIs, very confident managing technical projects, and eager to continuously learn, build, and scale new models that empower both customers and teammates./n /n /n /n /n /n

About the Role
/n /n /n /n /n /n As a Forward-Deployed Engineer, you’ll own the end-to-end delivery of technically sound, low-code AI solutions for Aircall customers. You’ll design, implement,



and operationalize workflows that connect the AI Agent with CRMs, help desks, and communication tools. You’ll also play a key role in driving team upskilling, building reusable frameworks, and leading cross-functional initiatives that improve how Aircall deploys AI at scale. This is a hands-on role where you’ll translate customer challenges into scalable technical solutions, working directly with Product and Engineering to refine Aircall’s platform and accelerate adoption./n /n /n /n /n /n Please note, this is not a software engineering role. This is a hybrid, revenue driving role across Solutions Engineering, Software Engineering, Consulting, Professional Services, and Product Ownership/n /n /n /n

What you'll do
/n /n /n /n
- Lead customer discovery and design sessions to map business processes, identify automation opportunities, and define solution architecture. /n
- Design, build, and deploy integrations using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors. /n
- Collaborate with Engineering to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements. /n
- Configure and optimize the AI Agent — defining intents, prompts, actions, guardrails, and performance metrics. /n
- Manage complex, cross-functional deployments — defining timelines, aligning stakeholders, ensuring accountability,



and delivering on time and within scope. /n
- Create scalable models and reusable frameworks (templates, playbooks, reference architectures) that make future projects faster and more consistent. /n
- Champion continuous learning and enablement — train peers, run internal workshops, and document best practices to raise the technical bar across the team. /n
- Run global, targeted outbound campaigns within the existing customer base to generate pipeline and accelerate adoption, working closely with the customer marketing team. /n
- Collaborate with GTM leadership to embed routines and cadences that drive accountability for new product pipeline, forecast accuracy, and performance tracking. /n
- Own regional top-line targets for assigned products (e.g., AI Voice Agent MRR generated per area) by collaborating with AEs and AMs who hold add-on quotas. /n
- Act as an internal product owner within the GTM function—defining product-specific MRR strategies, coordinating cross-functional support, and ensuring Aircall delivers the leading AI-enabled communication platform. /n
- Collaborate with Product and PMM to shape the AI Voice Agent roadmap based on customer needs, integration insights, and field learnings. /n
- Drive internal and external product education, including enablement for System Integrators (SIs) and channel partners. /n
- Maintain deep awareness of AI and CX industry trends, ensuring Aircall’s positioning remains competitive and insights continuously feed back into product and GTM strategies. /n /n /n /n /n What you'll bring:/n /n /n /n
- 0-6+ years of experience in technical consulting, solutions engineering, or integration-focused project management. /n
- Client facing experience r

📌 Forward Deployed Engineer (Sydney)
🏢 Aircall.io
📍 Sydney