Job Description

About the company
/n /n Join a dynamic and rapidly growing organisation representing multiple major equipment brands across Australia. Supplying sign, digital and display equipment and solutions, they pride themselves on delivering exceptional products and services, with a robust commitment to innovation, customer satisfaction, and industry leadership./n /n

About the role
/n /n A need has arisen for an experienced Customer Service Team Leader to take join their small but happy team based in the western suburbs of Melbourne./n /n In this dynamic, challenging and “hands on” role you will be responsible for:/n /n /n
- Managing a small but happy and experienced team /n
- Serving customers over the counter /n
- Answering incoming enquiries regarding stock availability, deliveries and pricing /n
- Providing quotes to customers via phone or email /n
- Making a couple of outbound calls a day to existing customers to ensure their needs are being met /n
- Inputting sales orders /n
- Coordinating with warehouse staff to ensure customer delivery expectations are met /n
- Analysis of stock availability using system reports. /n




- Maintenance of customer information regarding orders held in the system /n Skills & experience/n /n As the ideal candidate and to make the transition as smooth as possible, you will possess the following key attributes:/n /n /n
- Previous customer service team leadership experience ideally within the signwriting, print, labels or closely related industry /n
- Be a team player that is willing to roll up their sleeves and get involved in the day to day running of the business /n
- An ability to coach, mentor and develop people /n
- Excellent communication, time management and customer service skills /n
- Above average computer literacy with excellent attention to detail /n
- Reliable and honest and is someone that can own their mistakes /n Benefits/n /n Aside from an attractive remuneration package commensurate with your experience, benefits include being surrounded by a fun, inclusive team with extensive knowledge and the opportunity to further develop your career with this genuine industry leader./n /n

How to apply
/n /n To be a part of this successful and dynamic team, please click on the “Apply Now” button and attach a copy of your resume quoting reference number 72708TH.

📌 Customer Service Team Leader (Melbourne)
🏢 Morgan Consulting Idibu
📍 Melbourne