Job Description
We are excited to be recruiting for a Customer Service & Collections Representative to join a prestigious global luxury automotive brand based in Mulgrave./n /n /n Our client is an industry-leading automotive organisation specialising in tailored finance and leasing solutions, helping customers across Australia and New Zealand achieve their dream of owning or leasing a luxury vehicle./n /n /n This is a fantastic opportunity for an enthusiastic, customer-focused individual who enjoys delivering exceptional service, building relationships and supporting customers through a variety of enquiries./n /n /n The position will initially focus on customer service and develop into a combined customer service and collections role as your experience and knowledge grow./n /n We are looking for someone who is eager to learn, confident communicating with customers and comfortable navigating a range of conversations, including more sensitive financial discussions./n /n

About the Role
/n /n Working within a modern, state-of-the-art office in Mulgrave, you will be responsible for delivering a premium customer experience through inbound phone calls, emails and outbound customer interactions./n /n Your responsibilities will include:/n /n /n
- Handling inbound customer enquiries from Australia and New Zealand regarding vehicle finance and leasing arrangements. /n
- Assisting customers with general account enquiries, payments and navigating online services or the self-service app. /n
- Providing exceptional customer service while maintaining the premium standards associated with a luxury automotive brand. /n
- Conducting welcome calls to new customers and supporting them throughout their customer journey. /n
- Responding to customer enquiries via email and completing associated administrative tasks. /n
- As the role evolves,



managing inbound and outbound collections-related conversations with customers. /n
- Supporting customers through the collections process with empathy, professionalism and understanding. /n
- Confidently transitioning between general customer service enquiries and more sensitive collections conversations. /n
- Maintaining accurate customer records and ensuring all interactions are handled professionally. /n The Key Details/n /n /n
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Location:
Mulgrave, VIC, with free onsite parking. /n
- Employment Type: Casual contract offering full-time hours for approximately 12 months, with potential for extension based on business needs. /n
- Start Date: ASAP. /n
- Hourly Rate: $37.50 per hour + superannuation + applicable penalty rates. /n
- Hours: Rotating roster between 6:30am and 6:00pm, with 8-hour shifts. Most shifts are expected to fall between 9:00am and 5:00pm. /n
- Working Days: Primarily Monday–Friday, with occasional Saturday shifts attracting applicable penalty rates. /n
- Hybrid Working: Enjoy 2 days working from home per week following the initial training period, with equipment provided. /n What's in It for You?/n /n /n
- Opportunity to work with a globally recognised luxury automotive brand. /n
- Competitive hourly rate of $37.50 per hour + super + applicable penalty rates for any weekend-based work if applicable. /n
- Full-time hours with the potential for contract extension. /n




- Hybrid working arrangements, with 2 days WFH after training. /n
- Free onsite parking at the Mulgrave office. /n
- Access to an onsite gym and cafeteria. /n
- Supportive team environment with ongoing training and development. /n
- Opportunity to expand your skill set across both customer service and collections. /n
- Gain valuable experience within the automotive finance and leasing industry. /n What We're Looking For /n /n We are seeking someone who genuinely enjoys helping customers, has excellent communication skills and is comfortable adapting to different types of conversations./n /n To be successful in this role, you will ideally have:/n /n /n
- Previous customer service experience within a contact centre, retail, hospitality or similar customer-facing workplace. /n
- Previous collections experience would be advantageous but is not essential. /n
- Excellent verbal and written communication skills, with a professional and friendly approach. /n
- A positive attitude, willingness to learn and confidence in picking up new systems and processes. /n
- Strong empathy and emotional intelligence, particularly when supporting customers through challenging or sensitive situations. /n
- Confidence in handling difficult conversations while remaining calm, respectful and solutions focused. /n
- The ability to move between general customer service enquiries and collections-related conversations. /n
- Strong attention to detail and the ability to manage customer information accurately. /n
- A genuine passion for delivering exceptional customer experiences. /n
- Comfortable with providing your own police check if successful /n Interested? We'd love to hear from you /n /n If you're looking for an exciting opp

📌 Customer Service and Collections Representative (Melbourne)
🏢 Smaart Recruitment
📍 Melbourne