Job Description
Saul Recruitment
- Specialising in recruiting top MSP/Cloud talent across Oz & NZ /n /n Looking for a hands-on Level 2.5 support role where you can work across different client environments, solve interesting technical problems and keep building your skills?/n /n $75k
- $90k + Super + Phone Allowance/n Perth | Client Site Visits | 40 Hours Paid Training Every Year/n /n /nThis is a well-established Perth MSP supporting a broad mix of managed and on-demand clients./n /n /n You’ll join an experienced technical team, working across Microsoft 365, networking and infrastructure while getting exposure to troubleshooting, proactive maintenance and project work./n /n /nThe role will involve some client site visits mainly across the Perth metro area. WFH flexibility is available when needed, but this isn’t a regular hybrid arrangement./n /n Why This Company Stands Out:/n /n
- Dedicated training time: 40 business hours every year specifically set aside for training. /n
- Certifications paid for: Relevant certifications that support your development will be fully funded. /n
- Certification bonuses: Additional bonuses are available for selected certifications, reviewed annually. /n
- Technical variety: Work across desktop, Microsoft, server, networking, infrastructure and cybersecurity issues. /n
- Project exposure: Get involved in infrastructure upgrades, application deployments, networking and client onboarding. /n
- Career development: Build your technical capability with support from experienced engineers around you. /n What You’ll Be Doing:/n /n




- Providing Level 2.5 technical support across multiple client environments /n
- Troubleshooting desktop, server, network and cybersecurity issues /n
- Handling incidents, service requests, change requests and installations /n
- Supporting and administering Microsoft 365 environments /n
- Monitoring and maintaining client systems /n
- Troubleshooting recurring technical problems and identifying root causes /n
- Assisting with server infrastructure upgrades and network configurations /n
- Supporting backup, recovery and VPN requirements /n
- Getting involved in client onboarding and technical project work /n
- Visiting client sites, predominantly across the Perth metro area /n
- Keeping tickets, timesheets and technical documentation accurate and up to date /n
- Participating in the weekend on-call roster /n
- Assisting with after-hours on-site support when required /n What You’ll Bring:/n /n
- Around 2-4 years’ experience in a hands-on IT support role, or equivalent experience /n
- Exposure to Microsoft 365 administration /n
- Experience across networking and general IT infrastructure /n
- Solid troubleshooting and technical problem-solving skills /n




- Great communication skills and confidence dealing directly with clients /n
- A well-organised approach and ability to manage competing priorities /n
- MSP experience would be highly regarded /n
- Microsoft certifications would be a bonus /n
- A genuine interest in continuing to learn and develop technically /n
- A current driver’s licence and reliable vehicle for client site visits /n Tech Environment
- Experience Across a Mix of:/n /n
- Microsoft 365 /n
- Microsoft desktop and server environments /n
- Networking /n
- Servers and infrastructure /n
- Backup & Recovery /n
- VPNs /n
- Storage /n
- Cybersecurity /n
- Monitoring and alert management /n
- ConnectWise /n What’s In It For You?/n /n
- $75k
- $90k + Super + Phone Allowance /n
- 40 business hours of dedicated training time every year /n
- Relevant certifications fully funded /n
- Bonuses available for selected certifications /n
- Exposure to a variety of client environments and technologies /n
- Hands-on project experience alongside day-to-day support /n
- Opportunity to develop your Microsoft, networking and infrastructure skills /n
- WFH flexibility when circumstances require it /n
- Parking reimbursed at the office /n
- Parking reimbursed at client sites when required /n This is a real opportunity to build your technical skills, get exposure to different client environments and join a team that backs ongoing training and development./n /n Referral Bonus Know someone who would be perfect? Refer them and receive $2000 if they’re successfully placed

📌 .5 Support Engineer (Perth)
🏢 Saul Recruitment
📍 Perth