Job Description
Description/n /n Join Centorrino Technologies: Innovate, Grow, and Thrive with Us /n At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Engineer to join our Transitions team in Australia. /n As an IT Service Desk Engineer, you will be responsible for providing level 2 support across hardware, software, network, Microsoft 365 environments and act as a technical escalation point for Service Desk Analysts. /n /n Requirements/n /n What you’ll do: /n /n
- Provide escalation support and act as a key technical escalation point for the Service Desk /n
- Take a lead role in investigating major incidents ensuring timely communication and escalation where needed /n
- Triage tickets and escalate to specialised teams when necessary /n
- Monitor and action alerts from monitoring and management systems /n
- Creating, updating, and maintaining relevant client documentation in line with best practice standards and mentoring junior team members. /n
- Communicate effectively with end users, providing clear updates and managing expectations /n
- Create documentation and updating internal knowledge base. /n
- Developing strong rapport with the end user during each engagement via email and phone while ensuring a timely resolution on their incident or request. /n /n /n What you’ll bring: /n /n
- Solid knowledge of Windows 10/11, macOS, and Microsoft 365 applications /n
- Experience administering Microsoft 365, Exchange Online, Teams, and SharePoint /n
- Excellent communication skills, both verbal and written, with the ability to explain technical issues in simple terms /n




- Strong understanding of networking fundamentals including DNS, DHCP, TCP/IP, Wi-Fi, and VPN troubleshooting /n
- Strong knowledge of Active Directory and Entra ID (Azure AD) user and group management /n
- Understanding of various hypervisors (Vsphere / Vmware / HyperV) /n
- Strong customer service orientation and ability to work well under pressure /n
- Excellent problem-solving skills and efficiency /n
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously. /n
- Understanding of ITIL principles and incident management processes /n /n /n Desirable: /n /n
- Prior experience with ConnectWise /n
- Prior experience with PowerShell scripting /n
- Hands-on experience with enterprise IT tools, such as ticketing systems, remote support software, and monitoring tools. /n
- Completion of Microsoft based certifications /n
- Completion of an ITIL certification /n
- Relevant tertiary qualification in Information Technology /n
- Baseline / NV1 clearance /n /n /n /n /n Benefits/n /n Why You'll Love Working Here: /n Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work Here's why: /n /n
- Hybrid working with team anchor days to support collaboration /n
- Extensive training and development opportunities that enable continual growth as part of your career planning. /n
- Extensive discounts and benefits to maximise your money. /n
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. /n
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture. /n /n /n CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds. /n /n Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

📌 Service Desk Engineer (Melbourne)
🏢 Centorrino Technologies
📍 Melbourne