Job Description Summary:

We are seeking a Guest Service Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service to guests, ensuring their stay is comfortable and enjoyable. The Guest Service Agent will be the first point of contact for guests, handling inquiries, and resolving any issues that may arise during their stay.

The position is casual with roughly 28-32 hours per week on offer. We can consider permanent for the right candidate if desired. The successful candidate will be required to work a variety of rotating shifts, including weekends and public holidays. Hotel hours are from 7am to 10pm, with a morning, mid or evening shift allocated.

Responsibilities:

Greet guests upon arrival and check them into their rooms

Provide information about hotel amenities, services, and local attractions

Respond to guest inquiries and resolve any issues that may arise during their stay

Process payments and maintain accurate records of guest transactions

Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained

Assist with the planning and execution of events and conferences hosted at the hotel

Maintain a professional and courteous demeanor at all times

Qualifications:

High school diploma or equivalent

Previous experience in customer service or hospitality preferred

Excellent communication and interpersonal skills

Ability to multitask and work in a fast-paced environment

Strong attention to detail and organizational skills

Proficient in Microsoft Office and other computer applications

Ability to work flexible schedule, including nights, weekends, and holidays





Unrestricted automatic or manual driver’s license is essential

We are looking for a special kind of person – a St Vincent’s kind of person. Someone who puts compassion, connection and caring for other people at the heart of everything they do.

As a

Hotel Services Assistant

you will be part of an experienced, engaged and dedicated team that is committed to creating a welcoming, professional and caring environment for the residents of St Vincent’s Care Carina. Our commitment is to listen to each resident, understand who each person is - a unique individual who we respect and treat with kindness and compassion.

At St Vincent’s Care, our Heartprint model ensures compassionate, holistic, person-centred care that empowers residents and fosters a sense of belonging, independence, and cultural respect, creating a life filled with purpose and wellbeing.

What’s on your resume is important, but what’s in your heart matters more.

Because at St Vincent’s, kindness works for us.

Things that work for us:

Experience in Food Services Area including meal preparation, presentation, and distribution.

Experience in housekeeping / cleaning including laundry management

Strong attention to detail and excellent communication skills

Understanding of Aged Care and resident rights and responsibilities





Experience with AutumnCare (or similar software) with ability to maintain excellent records

NDIS Worker Screening Check (Yellow Card) is mandatory

Things that work for you:

More take-home pay with competitive salary packaging options up to $15,990, Novated leasing, plus an optional Meals and Entertainment card up to $2,650 per annum

Like-minded colleagues with a friendly team environment and a great community care spirit

Rewarding work that focuses on relationships over routines

No cost uniforms and training

No mandatory COVID vaccinations Free annual flu vaccination

Employee Assistance Program (EAP) for staff and their families

Access to the Fitness Passport (FP)

Career development, mentoring and leadership opportunities within St Vincent’s network

Why become part of the St Vincent’s Care family?

Because you’re like us, you believe that every act of kindness makes the world a better place. Better for everyone who lives in the 20+ facilities and locations we operate in Queensland, New South Wales and Victoria. Better for all our staff and employees, who work to provide the highest levels of care and quality of life for our clients. And better support for our local communities.

For more than 175 years, St Vincent’s Care has been a leading Catholic provider of Aged Care Services in Australia, upholding compassion, justice, integrity and excellence in all we do.

At St Vincent’s we value inclusivity and diversity and acknowledge the important of creating a work environment that is welcome, safe, fair and impartial and invite people from all backgrounds to join our caring family.

St Vincent's

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