Job Description
/n /n /n LexisNexis Risk Solutions | IDVerse Australia | Hybrid in St Leonards (North Sydney) /n /n Help shape the future of digital identity/n /n At IDVerse, part of LexisNexis Risk Solutions, we're helping organisations build trust online through AI-powered identity verification and fraud prevention technology. /n /n We're looking for a Client Success Manager to partner with customers after implementation, helping them realise measurable value from their investment while driving adoption, retention, and long-term growth. You'll become a trusted advisor, working closely with customers and internal teams to ensure success, minimise risk, and create exceptional customer experiences. /n /n This is an exciting chance to join a fast-growing technology business at the forefront of digital identity, fraud prevention, and AI innovation. /n /n What you'll be doing/n /n
- Own customer relationships following go-live and become the primary point of contact for ongoing success /n
- Drive customer adoption, enablement, and value realisation through training, education, and strategic guidance /n
- Build strong relationships with operational, technical, commercial, and executive stakeholders /n
- Conduct Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) /n
- Monitor customer health, identify risks early, and proactively address challenges /n
- Support renewals by demonstrating value, outcomes, and business impact /n
- Identify growth opportunities and partner with Sales on expansion initiatives /n
- Advocate for customers internally across Product, Engineering, Support, Delivery, and Sales teams /n
- Coordinate issue resolution and maintain clear customer communication during incidents /n
- Capture customer feedback, market insights,



and success stories to help shape future product development /n /n /n About you/n You'll thrive in this role if you're commercially minded, customer-focused, and enjoy building long-term relationships while helping customers achieve meaningful business outcomes. /n /n You'll bring: /n /n
- 5+ years' experience in Customer Success, Account Management, Client Services, or a similar SaaS environment /n
- Experience managing customer or account portfolios and driving retention outcomes /n
- Strong stakeholder management skills with the ability to engage everyone from end users through to senior executives /n
- Experience supporting renewals, expansion opportunities, and revenue growth initiatives /n
- A strong understanding of customer onboarding, enablement, and adoption best practices /n
- Experience delivering customer workshops, training sessions, or product demonstrations /n
- Strong problem-solving and escalation management capabilities /n
- Excellent communication, presentation, and relationship-building skills /n
- The ability to analyse customer data and translate insights into action /n
- A proactive and highly organised approach with strong attention to detail /n /n /n Why join us?/n /n
- Join an industry leader in identity verification and fraud prevention technology /n
- Work with innovative AI-powered solutions used by organisations globally /n
- Partner with some of Australia's leading brands and technology teams /n




- Collaborate with talented Product, Engineering, Sales, and Customer Success professionals /n
- Be part of a high-growth business backed by the global strength of LexisNexis Risk Solutions /n
- Access career development opportunities across a global organisation /n
- Flexible working arrangements and a collaborative, supportive culture /n /n /n About LexisNexis Risk Solutions/n LexisNexis Risk Solutions helps organisations make better decisions through advanced analytics, data, and technology. IDVerse is its award-winning digital identity verification platform, helping businesses verify customers securely while reducing fraud and friction in the customer journey. /n /n If you're passionate about customer outcomes, technology, and building trusted client relationships, we'd love to hear from you. /n /n For more information visit: https://risk.lexisnexis.com/products/idverse /n We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. /n /n We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-(phone hidden). /n /n Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. /n /n Please read our Candidate Privacy Policy. /n /n We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race

📌 Client Success Manager (Sydney)
🏢 RELX
📍 Sydney