Job Description
Customer Service & Accounts Receivable Officer/n /n Melbourne, VIC | Full-Time | Textiles & Clothing /n /n /n Our client is seeking a friendly, organised and proactive Customer Service & Accounts Receivable Officer to support their day-to-day operations./n /n /n Combining customer service, reception and accounts receivable, this hands-on position offers plenty of variety. You’ll be a welcoming first point of contact, help customers with their enquiries and keep invoicing and payments running smoothly./n /n

About the Role
Customer Service & Administration/n /n /n
- Respond to phone and email enquiries, providing helpful, professional service. /n
- Assist customers with orders, product availability, pricing and delivery updates. /n
- Work with internal teams to resolve queries and keep customers informed. /n
- Welcome visitors, manage correspondence and provide reception support. /n
- Maintain accurate records and assist with general office administration. /n
- Build strong customer relationships through reliable service and follow-up. /n Accounts Receivable/n /n /n
- Prepare and issue customer invoices and credit notes. /n
- Process payments and accurately allocate receipts. /n
- Monitor accounts and follow up overdue payments. /n
- Reconcile customer accounts and investigate payment discrepancies. /n




- Resolve account enquiries and liaise with the accounts team on outstanding balances. /n
- Maintain accurate records and assist with regular reporting. /n About You /n /nYou’re approachable, reliable and comfortable balancing customer enquiries with tasks that require accuracy and attention to detail. You take ownership of your work and follow things through./n /n /nYou’ll ideally bring:/n /n /n
- Experience in customer service, reception, administration or accounts receivable. /n
- Strong communication skills and a professional telephone manner. /n
- Good numerical skills and close attention to detail. /n
- Confidence using Microsoft Office and accounting or ERP systems. /n
- Robust organisational skills and the ability to manage competing priorities. /n
- A proactive approach to solving problems. /n
- The ability to work independently and contribute to a team. /n What’s on Offer?/n /n /n
- A varied full-time role across customer service, administration and accounts. /n
- The opportunity to join an established textile business. /n
- A friendly, supportive team environment. /n
- A hands-on position where your contribution makes a difference. /n Interested? Apply now with your resume. We’d love to hear from you.

📌 Customer Service (Melbourne)
🏢 www.permanser.com.au
📍 Melbourne