Job Description
/n Join the Koko Team – Store Manager | Como/n At Koko Black Group, we create more than premium chocolate, we create moments of connection, craftsmanship and delight. /n We're looking for an inspiring and commercially driven Store Manager to lead our Como store in South Yarra, bringing our passion for premium chocolate and exceptional customer experiences to life. /n If you're a leader who loves developing people, driving results and creating memorable customer experiences, we'd love to hear from you /n ✨ Why You'll Love Being Part of Koko Black Group /n /n
- 40% team member discount – enjoy our delicious range of premium chocolates /n
- Supportive team culture – values-led, cooperative and focused on your growth /n
- Career growth & development – ongoing learning and opportunities to develop your leadership capability /n
- A premium retail environment – lead a beautiful store where quality, presentation and customer experience come first /n
- Make your mark – take ownership of your store, develop your team and drive its success /n /n Your Role as Store Manager /n As our Store Manager at Como, you'll take ownership of the store's day-to-day operations, commercial performance and team culture. /n You'll be a hands-on leader who inspires your team, creates an engaging environment and ensures every customer receives the exceptional Koko Black experience we're known for. /n You'll: /n /n
- Lead and inspire – create a positive, inclusive and high-performing team culture /n
- Coach and develop – recruit, train and support your team to grow their skills and confidence /n
- Drive commercial performance – take ownership of sales targets, budgets, labour and key performance indicators /n
- Deliver exceptional customer experiences – lead by example and create memorable Koko Moments /n
- Own store operations – oversee rostering, stock management, inventory,



compliance and daily store performance /n
- Maintain premium standards – ensure exceptional visual merchandising, product presentation and store cleanliness /n
- Build team engagement – celebrate successes, provide meaningful feedback and create an environment where your team can thrive /n
- Lead with accountability – demonstrate our values of Passion, Leadership, Ownership and Trust in everything you do /n /n About You /n We're looking for someone who brings: /n /n
- Previous Store Manager experience or strong Assistant Store Manager experience with a readiness to take the next step /n
- A proven ability to lead, coach and develop high-performing retail teams /n
- Strong commercial acumen and confidence managing sales, budgets, labour and store performance /n
- A genuine passion for delivering exceptional customer experiences /n
- A hands-on leadership style with the ability to motivate and inspire others /n
- Excellent communication, organisation and problem-solving skills /n
- Experience in premium retail, hospitality or a customer-focused setting would be highly regarded /n
- Confidence working in a fast-paced environment while maintaining exceptional standards /n
- Flexibility to work a roster including weekends, public holidays and peak trading periods /n
- And of course... a love of chocolate /n /n Be Part of Something Special /n At Koko Black Group, we believe great leadership is about more than achieving results. It's about developing people, creating meaningful connections and inspiring your team to deliver something extraordinary every day. /n As Store Manager at Como, you'll have the opportunity to make a genuine impact, take ownership of your store and grow your career with a proudly Australian premium chocolate brand. /n ✨ Apply now to join Koko Black Group as our Store Manager at Como and help us create memorable Koko Moments, one chocolate at a time /n

📌 Store Manager (Melbourne)
🏢 Koko Black
📍 Melbourne