Looking for meaningful work? At Tunstall, every call has the potential to change someone's day
We're currently recruiting multiple Emergency Response Operators to join our 24/7 Emergency Response Centre in Eagle Farm. Whether you're seeking around 19 hours per week, a larger part-time arrangement, or full-time employment, we'd love to hear from you. We have several opportunities available and are focused on finding excellent people who are open to rotating rosters to meet the needs of the business for our special clients. As part of a 24/7 operation, shifts to be rostered are days, evenings, nights, weekends and public holidays. Once fully trained, hybrid work opportunities may be available for suitable candidates.
About Tunstall
As part of a global organisation, Tunstall is a market leader in telecare solutions. Our technology and support services help older Australians and people with additional needs live safely and independently in their own homes. Our Emergency Response Centre operates 24 hours a day, 365 days a year. At the press of a button, clients can connect with our team for support, reassurance and assistance when they need it most. Every day, our people provide peace of mind to thousands of clients and their families across Australia and New Zealand.
Why Join Tunstall?
You'll be joining a team that genuinely helps people every day. What you'll love about working here:
- Part-time and full-time opportunities
- 24/7 rotating roster - with the roster given a month in advance
- Above Award pay, including applicable shift penalties - for the entire shift
- Meaningful work with real impact
- Unlimited LinkedIn Learning access to help you grow
- Regular team events and recognition program
- Comprehensive training and onboarding
- Supportive leaders and collaborative team environment
- Hybrid work opportunities for the right people once training is completed
- Free gym in the complex and coffee machine on site
- Free on-site and nearby parking
- Employee financial and wellness programs, benefits and discounts
About the Role
As an Emergency Response Operator, you'll be the first point of contact when clients activate their medical alarm or contact our Emergency Response Centre. You will remain calm under pressure, assess the situation, provide reassurance and coordinate the most appropriate response.
In this role, you will:
- Respond to emergency and non-emergency alarm activations
- Speak with clients, family members, carers and emergency contacts
- Assess situations and determine appropriate actions
- Coordinate assistance in accordance with established procedures
- Provide reassurance and support to clients who may be vulnerable or distressed
- Maintain accurate client records and documentation
- Work as part of a close-knit team delivering 24/7 support
Who We're Looking For
We're looking for people who genuinely care about helping others and can remain calm and professional in a fast-p