- Full-time permanent opportunity based in Karratha
- Monday to Friday, 8:00am to 4:00pm
- From $78,955.50 plus 10% remote locality allowance and 12% superannuation
- Weekly housing subsidy of $250 and additional North West leave (eligibility criteria apply)

Introduction

Reach Further With Us

The Service Support team plays a central role in helping clients access Anglicare WA services in a way that is person-centred, trauma-informed, safe and responsive. The team also provides place-based support services that contribute to the smooth operation of local service delivery.

As the Service Support Officer, you will provide a responsive and welcoming first point of contact for clients accessing Anglicare WA services. You will support service operations through client bookings, referrals, risk screening, administrative support, practitioner scheduling, room bookings, invoice processing and data management.

You will work closely with clients, practitioners and local teams to ensure services are delivered efficiently and that people can access the support they need. You will also apply trauma-informed and culturally safe approaches when supporting clients, including those experiencing complex circumstances.

This is a full-time permanent position (1.0 FTE, 37.5 hours per week) based in Karratha. The standard working hours are Monday to Friday, 8:00am to 4:00pm.

Skills and Experiences

About You

- Exceptional interpersonal skills and the ability to engage with a wide range of clients seeking support and assistance
- Demonstrated ability to identify client needs, undertake risk screening and prioritise appropriately
- Highly developed written and verbal communication skills
- Well‑developed computer skills, including experience using Microsoft Office and client management systems
- Strong networking and stakeholder engagement skills
- Experience managing administrative processes, records and documentation accurately
- Financial administration skills, including processing invoices and receipting payments




- The ability to prioritise tasks, manage competing demands and work effectively under pressure
- A commitment to person-centred, trauma-informed and culturally safe service delivery

Successful applicant must also have:

- A minimum Certificate IV qualification in Community Services or a related discipline and/or relevant experience
- A current National Police Clearance
- A current WA Working with Children Check

A police record is not an automatic barrier to employment with us. The organisation may seek to request an international police clearance if necessary. We welcome applications from people with diverse backgrounds and experiences, and we review any disclosures on an individual basis, focusing on relevance to the role.

Impact And Benefits

Sharing your knowledge, skills and experience, you will make an impact on the lives of individuals, families and communities across the region.

In return for your drive and commitment, we provide the support of an inclusive and welcoming community which places people at the heart of all the work we do and encourages broad thinking, curiosity, creativity and best practice.

Also

- Starting salary $78,955.50 per annum plus 10% remote locality allowance and 12% superannuation
- Weekly housing subsidy of $250 (eligibility criteria apply)
- Additional North West leave of one week per year
- Flexible, family‑friendly working conditions
- Great workplace culture
- Enjoy generous tax‑free salary packaging perks where you can package up to $15,900 per annum
- Additional 3 days leave per year
- Ability to purchase additional leave
- Ongoing professional development opportunities

Why join us?

At Anglicare WA we are all about people, placing people at the heart of our work. We are focused on strengths, believing in and amplifying the strength of people and communities. We are fiercely inclusive, making sure everyone can belong. As trusted partners we are curious and creative, always looking for new ways to do better. We are courageous and gutsy, tackling difficult issues, even when it's hard.

Safeguarding Child

📌 Service Support Officer (Karratha)
🏢 Anglicare WA
📍 Karratha