Posted Wednesday 28 October 2026 at 1:00 pm | Expires Sunday 29 November 2026 at 12:59 pm

Make a real difference

Be part of one of Victoria’s leading not-for-profits and help create meaningful change in the community every day.

Location

Bairnsdale

Work type

Part-Time (24 Months Maximum Term), 0.7 FTE

Salary

$63.13 per hour - Level 7/PP1 SCHADS Award + Superannuation + NFP Salary Packaging

Working model

On Site

About the role

As an accredited Financial Counsellor, you will have specific knowledge about the credit, bankruptcy and debt collection laws, concession frameworks and industry hardship practices. You will be expected to provide direct case work in either in-office, outreach or via phone and support clients by prioritising debt; accessing hardship variations; advocating and negotiating with creditors; lodging disputes both within internal and/or external dispute resolution practices; making relevant referring to other services; and administering emergency relief (if applicable).

About you

Your skills and capabilities will include:

- Demonstrated experience in financial counselling, including advocacy, complex casework and supporting clients experiencing financial hardship.
- Experience leading, mentoring or supervising staff, with the ability to foster a positive, accountable and collaborative team culture.
- High degree of interpersonal and communication skills, both written and verbal.
- Excellent stakeholder engagement skills, with the ability to build effective partnerships across community, legal, family violence and support services.
- Self-motivated, with the capacity to work autonomously and effectively manage competing priorities, time and workload.
- Ability to work in crisis-driven environments while managing a complex caseload.
- A commitment to reflective practice, continuous improvement and achieving high-quality client outcomes.
- Contributes positively to team outcomes and creates an environment where staff feel supported, empowered and engaged.
- Resilient and able to persevere through challenges,



change and complexity.

This role provides operational line management and practice support to a small integrated Financial Counselling and Family Violence team.

While the role works closely with family violence practitioners and services, specialist family violence expertise is not a requirement for applicants. Specialist family violence practice supervision will be provided externally to the Family Violence Practitioner to ensure best-practice, specialist support and career development.

We welcome applications from experienced Financial Counsellors who are interested in leading a team and working collaboratively across both financial wellbeing and family violence service settings.

Qualification

- A degree level qualification in the field of social work, family violence, community services or a related discipline aligned with Victoria's Mandatory Minimum Qualifications for Specialist Family Violence Practitioners. (effective 31 March 2026)
- A valid Victorian Driver Licence.

Why join Vincentcare?

- Salary packaging, sometimes called salary sacrificing is a huge attraction here It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
- Career Development opportunities
- Employee Assistance Program
- We offer a place where you know you are contributing to a firm committed to helping others. We are passionate about #SocialJustice.

About Vincentcare Victoria

VincentCare Victoria is an award-winning organisation established to provide a range of accommodation and support services to people that are facing disadvantage throughout metropolitan and regional Victoria.

We are a leading community-focused organisation dedicated to supporting people experiencing disadvantage, including homelessness and those impacted by family violence. We are committed to the principles of social justice and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual

📌 Senior Financial Counsellor (East Gippsland Shire)
🏢 VincentCare
📍 East Gippsland Shire