Job Type: Casual

Location: NSW

Job Category: Security & Protective Services

Would you like to help us make our world a safer place?

Right now, somewhere in the world, someone’s most important assets are being monitored and protected by our Securitas team. From managing access control at corporate sites to monitoring critical systems in data centres, our Security Officers play a vital role in creating safe, secure environments.

If you're passionate about safety, customer service, protecting people and property, working with systems, and being part of a professional, diverse team - we encourage you to apply

About The Business

Securitas is the leading global security company with operations in 44 countries in North America, Europe, Latin America, Middle East, Asia, The Pacific and Africa. With more than 2000 branch offices and over 370 000 employees, we make a difference every day, all year round. Our values are the foundation of our operations, and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in three words: Integrity, Vigilance, and Helpfulness.

Job Description

Security controller role:

Security Controllers are entrusted with upholding the firm's foundational values: partnership, client service, integrity, and excellence. They are expected to consistently demonstrate the highest standards of professionalism in their conduct, personal presentation, and all communications, taking full accountability for their actions. Successful Controllers are critical thinkers who proactively exercise sound judgment, considering the implications of their decisions.



Their primary responsibility is to ensure the safety and security of the firm and its personnel, guided by the firm's four strategic pillars.

- People Protection: Ensuring the safety of all firm’s personnel, including travelers and those attending events.
- Physical Security: Guaranteeing that the firm’s facilities provide a protected and secure environment for both employees and visitors.
- Fire Life Safety: Implementing effective systems and processes to minimize the impact of fire and other life safety events.
- Crisis Management: Monitoring and minimizing threats to the firm's people, reputation, and business operations.

Key Responsibilities

- Operational Oversight: Provide comprehensive support for the day-to-day operations of the site and team, ensuring adherence to established protocols.
- System Management and Maintenance: Proactively execute daily system checks, monitor security systems, and efficiently manage and resolve identified issues. This includes clear and timely communication with relevant stakeholders to ensure optimal system performance.
- Training and Preparedness: Participate in Standard Operating Procedure training and drills, to uphold the highest standards of readiness and response.
- Safety and Crisis Management:



Demonstrate commitment to ensuring the safety of all personnel and effective crisis management, including the ability to lead and take initiative during critical situations.
- Incident Response and Documentation: Respond promptly and effectively to security incidents, documenting all actions taken and producing accurate, timely reports for post-incident analysis and compliance.

Desired Skills and Experience

During An Incident, Security Controllers Are Expected To Perform a Series Of Critical Actions To Effectively Manage And Mitigate Potential Threats, Ensuring The Safety Of Personnel And The Continuity Of Business Operations. These Expectations Are Integral To The Firm's Incident Management Framework.Key Expectations For Security Controllers During An Incident Include

- Identification: Controllers are responsible for accurately identifying the nature and scope of an incident. This involves a comprehensive review of all available information, including alarm details, CCTV footage, incoming phone calls, and other relevant resources.
- Escalation: Timely and appropriate escalation. Controllers must promptly inform relevant stakeholders who are responsible for specific elements of the incident. This ensures that all necessary parties are aware and can contribute to a coordinated response, following established escalation protocols.
- Response: Controllers are mandated to respond to all incidents with immediate and effective action. This includes establishing the "ground truth" of the situation and deploying relevant resources to address the threat.
- Control: Managing the incident effectively is a core responsibility, with the hi

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