Lead technical outcomes. Solve complex challenges. Help clients get more from their technology. We're looking for an experienced

Level 2 Service Desk Engineer

to join our

Brisbane

team. This is an opportunity for a technically capable MSP skilled who enjoys solving infrastructure, server, networking and cloud challenges while building trusted relationships with clients. If you're looking for a role where you can take ownership, tackle complex technical issues, and work across a diverse range of technologies and client environments, we'd love to hear from you. Who We Are

With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital services providers. We deliver right-sized solutions in IT, print, and communications that help businesses run smarter, simpler, and more efficiently. Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first - our clients and our team. The Role

We’re looking for a

Level 2 Service Desk Engineer to join our

Brisbane team full-time. In this role, you’ll: Provide proactive and reactive IT support across diverse client environments Support and maintain Microsoft 365, Entra ID, Intune, Active Directory, Group Policy, and Windows Serverenvironments Maintain system continuity through monitoring, troubleshooting, and maintenance Communicate clearly with clients, giving them confidence and visibility at every stage Accurately manage tickets, time, and documentation Collaborate with account managers and other teams to deliver seamless service Mentor and support junior team members Gain exposure to leading technologies, expanding your technical skills daily About You

You’ll thrive in this role if you:



Bring 3 - 5 years’ experience in a technical role within an MSP environment Have strong customer service skills and enjoy client interaction Are proactive, detail-oriented, and a natural problem solver Have medium to high-level experience with: Microsoft 365, Entra ID and Intune Active Directory and Group Policy TCP/IP, DNS, DHCP and VPN technologies Network troubleshooting and administration Backup and disaster recovery solutions Virtualisation technologies such as VMware and Hyper-V Cpanel/WHM and Wordpress Medical PMS administration And some experience with: WatchGuard, Meraki, Ubiquiti, Palo Alto or similar firewall platforms Cloud networking and SD-WAN technologies Cybersecurity solutions and best-practice security frameworks PowerShell scripting and automation Microsoft, Cisco, AWS, CompTIA or other industry certifications Financial software administration Microsoft Power Platform What We Offer

Competitive salary that reflects your experience and capability A supportive, down-to-earth team environment Birthday leave - celebrate your day, on us Wellbeing leave - access up to two days per year from your personal leave balance Ongoing technical development and certification support Career progression opportunities across service delivery, projects, engineering and leadership pathways Exposure to a broad range of technologies, industries and client environments Challenging and rewarding work where your expertise is genuinely valued Why Join efex?

This is more than a support role; it’s a chance to grow with one of Australia’s fastest-growing MSPs. You’ll learn fast, be challenged daily, and have genuine opportunities to shape your career. Please note : all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.

📌 Level 2 Service Desk Engineer (Brisbane)
🏢 EFEX
📍 Brisbane