Join the RAC Insurance Claims team and know you are making a genuine difference to the lives of our members Our Claims Specialists are responsible for having telephone and online based conversations with our members when they need us most.

We have a full time position available on a Permanent basis and a 12month Contract/Secondment basis.

We offer attractive working hours which is structured as follows:

Week 1 – 7.30am – 3.30pm (West Perth Office based)

Week 2 – 9.00am – 5.00pm (Working from home)

On a daily basis you will be contributing by:

Managing an individual caseload of claims through to finalisation

Identify potential recovery action as part of effective claims management

Review quotes and authorise repair costs

Negotiate on settlements for claims

Act as a technical referral point for internal teams

Provide empathy, understanding whilst handling complex conversations

Consistently provide service that exceeds member’s expectations

Identify continuous improvement initiatives

What are we looking for?

Exceptional customer service skills and a high attention to detail

Excellent communication and strong negotiation skills

Ability to gather,



collate and present evidence and make informed decisions

Ability to clearly communicate complex processes and decisions to our members

Results orientated mindset

Self-driven and motivated with the ability to work autonomously

Experience in claims lodgement and knowledge of end-to-end claims process desirable

Previous experience working within the financial services industry desirable

What we can offer you:

A workplace culture where our people feel valued, respected and empowered

Work in adaptable ways that meet work/life commitments and support wellbeing

Be part of a purpose led organisation that gives back to the WA community

An environment that values ongoing career development

Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services

Opportunities for community engagement and corporate volunteering

Applications close COB Friday 16th October 2026.

Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.

#BetterJourneysRAC

#LI-LH1

📌 Home Claims Specialist (Perth)
🏢 Rac Wa
📍 Perth