As financial assistance scheme contact centre officer, you will help victims of crime access financial assistance with care and respect.
Key responsibilities
- You will answer phone and online enquiries, give clear information and support people through a easy process.
- provide clear advice about the financial assistance scheme.
- respond to phone and written enquiries with a sensitive and confidential approach.
- support culturally safe, trauma-informed services that put victims first.
What you need
- A qualification or experience in community services, social work, criminology, psychology, victim services or family violence is desirable.
- Experience supporting people affected by trauma is highly valued.
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📌 Contact Centre Officer (Melbourne)
🏢 Department Of Justice And Community Safety
📍 Melbourne
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