- Love turning big ideas into action? Join us in this newly created role and help drive the growth of an Op Shop network that changes the lives of animals every day ?
- Help shape the future of our Commercial Enterprise portfolio

12 month Fixed Term Part Time Contract | 3 days per week

About RSPCA Victoria

RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose purpose is ‘to exist for animals to live better lives’. We are Victoria’s best-known and most respected animal welfare organisation.

Our organisation’s vision is to have ‘a world where animals and people live together with dignity, respect and compassion’. RSPCA’s values – show compassion, lead the way, act with courage and seek positive outcomes – set clear expectations for all our employees and volunteers.

About the role

We are seeking a proactive Change & Implementation Manager to help shape the future across our Commercial Enterprises portfolio!

This newly created role offers a unique opportunity to drive meaningful change across the business, turning ideas and initiatives into practical solutions that deliver real results. Working closely with leaders and frontline teams across multiple store locations, you will lead the implementation of new processes, systems, communications and training resources that enhance the way we work and support long-term success.

Initially, the role will focus on supporting the continued growth and success of our Op Shop Network. As the network continues to grow, you'll have the opportunity to make a meaningful and lasting impact by driving positive change, strengthening operations, and helping us create a brighter future for animals in need.

Duties and Responsibilities

- Drive Change & Implementation: Lead the planning, coordination and rollout of business improvement initiatives, ensuring agreed changes are successfully embedded across teams and operations.
- Develop Practical Processes & Resources: Create clear and user-friendly procedures, standard operating procedures (SOPs), guides, templates, checklists and toolkits that support consistent ways of working.
- Partner with Stakeholders: Work closely with leaders, subject matter experts and frontline teams to understand operational needs, test solutions and deliver practical improvements.




- Communicate & Support Adoption: Develop engaging communications, implementation materials and training resources that help teams understand, embrace and sustain change.
- Improve Operational Effectiveness: Map and review current processes, identify improvement opportunities, and implement solutions that simplify workflows and enhance efficiency.
- Coordinator Op Shop Network Improvements: Support the growth and ongoing success of our Op Shop network by strengthening operational processes, systems and store practices across multiple locations.
- Monitor Outcomes and Drive Continuous Improvement: Track implementation progress, identify barriers to adoption and continuously refine processes, resources and support materials to achieve successful outcomes.

What we are looking for from you

To be successful in this role, you will bring:

- Demonstrated experience in change management, implementation, process improvement, operations or project delivery.
- Robust process mapping, documentation and continuous improvement skills.
- Excellent written and verbal communication skills, with the ability to tailor information for diverse audiences.
- Proven ability to coordinate multiple projects, stakeholders and priorities simultaneously.
- A collaborative, solutions-focused approach and the ability to build strong working relationships across all levels of an organisation.
- Confidence delivering training, developing resources and supporting stakeholder adoption of change.

Highly Regarded

- Experience supporting change and implementation within a multi-site retail, service or operational environment.
- Experience designing and delivering training programs, workshops and learning resources.
- Knowledge of process improvement and operational design methodologies.
- Tertiary qualifications in Business, Change Management, Project Management, Communications or a related discipline.

Recruitment Requirements





- Current and valid driver’s license (frequent travel between multiple Op Shop locations is required)
- National Police Check

What's on offer?

- Genuine Work-Life Balance & Generous Leave: Access a comprehensive suite of leave entitlements designed to support your lifestyle and wellbeing. This includes annual and personal leave, 6 additional days of paid leave per year (pro-rata), purchased leave options, paid parental leave, study leave, and paid family and domestic violence leave.
- Holistic Wellbeing Support: Your mental and physical health matter to RSPCA. Benefit from a wide range of wellness initiatives, including confidential counselling via their Employee and Volunteer Assistance Program (EVAP), dedicated wellbeing activities, and educational programs.
- Exclusive Staff Discounts: Take advantage of premium discounts across our partner networks and services, including Royal Canin pet food, RSPCA Pet Insurance, Hush Puppies footwear, and RSPCA Victoria retail and veterinary clinic products and services.
- Maximise Your Take-Home Pay: Access tax-effective salary packaging and novated lease arrangements through their leading workplace benefits provider, Maxxia.
- Continuous Growth & Development: RSPCA invests in your professional journey with robust learning and development opportunities specifically curated to support and elevate you in your role.

Ready to join a team that makes a difference? Apply today!

How to Apply

To learn more about our organisation and this job opportunity, please visit our Employment Opportunities page (https://rspcavic.org/careers/employment-opportunities/) and download the Position Description for more details. If you have any questions, please contact our Recruitment Team via ***********@rspcavic.org.au for a confidential discussion.

** Applications will be actively reviewed as they are received**

RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria’s Diversity & Inclusion Policy here.

📌 Change & Implementation Manager (Burwood East)
🏢 RSPCA VIC
📍 Burwood East