ROPE ACCESS OPERATIONS COORDINATOR | PATHWAY TO OPERATIONS MANAGER

$95,000–$110,000 + super | Negotiable for exceptional candidates

Burleigh Heads, Gold Coast | Full-time

Big responsibility. Real opportunity. Not your typical 9-to-5.

We're looking for someone who knows the rope access industry, understands what it takes to get work done on site and is ready to take the next step in their career.

Someone who's led crews, managed projects, solved problems under pressure and knows the difference between how a job looks on paper and what actually happens when the team gets on the ropes.

But just as importantly, someone who enjoys working with people, takes ownership and wants to be part of building something bigger.

We're not looking for someone to simply fill a position. We're looking for our next Operations Manager.

You'll initially work alongside our existing Operations Manager, learning our systems, clients, projects and the way we operate, while progressively taking on more responsibility.

Our goal is for you to transition into the Operations Manager position within approximately 3–9 months, depending on your demonstrated capability and readiness.

You'll have the support to develop into the position, but you'll also need the drive and initiative to make it happen.

If that sounds like the kind of challenge you've been looking for, keep reading.

WHO WE ARE

Rope Access Technicians is a growing rope access company based in Burleigh Heads, servicing South East Queensland and Northern NSW.

We specialise in building repairs, maintenance and installation work, including concrete repairs, waterproofing, glazing, height safety installations, façade inspections, building washdowns and a whole lot more.

Our work is incredibly varied.

One day we're managing concrete repairs on a high-rise building, the next we're coordinating a complex glazing replacement, façade inspection or height safety installation.

We work with building managers, body corporates, builders and commercial clients across a wide range of projects.

We've built a great team of technicians, tradespeople and office staff, and we're continuing to invest heavily in the people, systems and processes needed to grow.

We have ambitious plans for the business, including expanding nationally over the coming years.

This role will play an important part in making that happen.

LET'S BE STRAIGHT WITH YOU

This is a demanding role.

Operations in rope access isn't a neat, predictable, nine-to-five job.

Weather changes. Jobs run over. Technicians call in sick. Clients change priorities. Equipment breaks. Access arrangements fall through.

And sometimes several of those things happen before you've even had your morning coffee.

You'll need to be comfortable making early morning calls, responding to messages outside standard office hours when reasonably required and making decisions that affect multiple crews, clients and projects.

We don't expect you to be available every minute of the day, but we do need someone who understands the responsibility that comes with managing operational teams.

This is a predominantly office-based position, working closely with our team at Burleigh Heads.

You'll be the critical connection between the people on the tools and the people in the office.

That means building relationships, communicating clearly, understanding what's happening across our projects and making sure everyone is working towards the same outcome.

You'll also spend time on site, meeting with technicians, supervisors and clients, reviewing work and understanding the challenges firsthand.

You'll need to be organised, decisive, adaptable and comfortable having difficult conversations when required.

If you're looking for a quiet office job where you can switch off at 3 pm and leave everything behind, this probably isn't it.

But if you enjoy solving problems, leading people and taking ownership, you'll find plenty of opportunity here.

WHAT YOU'LL ACTUALLY BE DOING

Initially, you'll work alongside our Operations Manager, progressively taking responsibility for:

- People and scheduling: Coordinating technicians, supervisors,



trades and resources across multiple projects, ensuring teams have what they need to succeed.

- Daily operational decisions: Managing weather interruptions, crew changes, access issues, equipment requirements and unexpected challenges.

- Project delivery: Ensuring projects are completed safely, efficiently, on schedule, within budget and to the standard our clients expect.

- Supporting the team: Being a reliable point of contact for site crews, helping resolve technical and operational issues, providing direction and holding people accountable.

- Client communication: Keeping building managers, builders and clients informed, managing expectations and addressing issues before they become bigger problems.

- Quality and safety: Supporting our supervisors and technicians to maintain high standards of workmanship, documentation, safety and compliance.

- Planning and preparation: Working closely with estimating, sales and administration to ensure projects are properly handed over, planned, resourced and ready to go.

- Systems and continuous improvement: Learning, using and improving our processes, software and operational systems.

- Reporting and performance: Tracking project progress, labour utilisation, productivity, costs and operational performance.

As you progress into the Operations Manager role, you'll take greater ownership of the team, project outcomes, operational performance, forward planning and the ongoing development of our systems and people.

WHO WE'RE LOOKING FOR

We're not necessarily looking for someone who already has "Operations Manager" on their resume.

You might currently be a rope access supervisor, Level 3 technician, site manager or project manager who's ready to step into a broader leadership position.

What matters is that you've already demonstrated that you can lead people, organise work, make decisions and take responsibility for outcomes.

What you'll need

- Previous hands-on rope access experience is essential. You must have a strong practical understanding of rope access operations, equipment, rigging, access planning and the challenges faced by technicians working at height.

- Proven leadership or project management experience. You must have experience supervising a team or taking responsibility for delivering complete projects.

- Strong organisational skills and the ability to manage multiple crews, jobs and competing priorities.

- Confidence making decisions, solving problems and adapting when things don't go to plan.

- Excellent communication and people management skills, including the ability to have difficult conversations when necessary.

- A practical mindset and the ability to understand technical challenges, ask the right questions and support the team in finding solutions.

- Confidence using technology, including computers, scheduling software and digital job management systems.

- A willingness to take ownership, accept feedback and continually improve.

Highly regarded

- IRATA Level 3 qualification or previous rope access supervisory experience.

- A trade qualification or strong practical trade background.

- Experience in façade repairs, waterproofing, glazing, painting, height safety or general building maintenance.

- Experience managing multiple projects or crews simultaneously.

- Experience with project budgeting, labour planning and cost management.

- Familiarity with JGID or similar job management software.

We use JGID, HubSpot, Google Workspace and several custom-built applications to run our business.

You don't need to know every system on day one, but you do need to be comfortable with technology and willing to master it.

One thing worth emphasising:





You won't be expected to know every trade or every service we offer from day one.

However, our technicians need to be able to call you, explain what's happening on site and have a meaningful conversation with someone who understands rope access.

That practical foundation is non-negotiable.

THE TYPE OF PERSON WHO WILL SUCCEED HERE

We value people who take ownership.

That doesn't mean having all the answers or never making mistakes.

It means being prepared to make decisions, acknowledge when something hasn't gone to plan and work towards a solution.

We also believe good leadership isn't about simply telling people what to do.

It's about setting clear expectations, giving people the tools and support they need, communicating effectively and holding yourself and others accountable.

We want someone who can build trust with our technicians, work collaboratively with the office team and maintain professional relationships with clients.

Someone who can be firm when required without being unnecessarily confrontational.

Someone who doesn't just identify problems but actively works to solve them.

And someone who genuinely enjoys seeing the people around them perform well.

You don't need to be the loudest person in the room, but you do need to be someone others can rely on.

WHAT'S IN IT FOR YOU?

This isn't just another job.

It's an prospect to step into an established business, work alongside an experienced Operations Manager and develop into a senior leadership position.

Here's what we offer:

- Starting salary of $105,000–$115,000 plus super, depending on experience and capability. We're open to negotiating above this range for an exceptional candidate.

- A genuine pathway to Operations Manager, with a target progression of approximately 3–9 months, based on demonstrated capability and readiness.

- Salary progression, with remuneration reviewed as you take on the responsibilities of the Operations Manager position.

- Direct mentoring and support from our existing Operations Manager and Managing Director.

- Professional development, with opportunities to grow your leadership, project management and business skills.

- The right equipment for the job, including a laptop, iPhone, 49-inch ultrawide monitor and sit-stand desk.

- Company vehicle, negotiable depending on the agreed remuneration package and responsibilities.

- Relocation assistance of up to $1,000 for eligible candidates.

- A great team culture, with barbecues, social events and people who enjoy having a laugh along the way.

- The opportunity to make a real difference, helping shape how the business operates and supporting its continued growth.

We're a business that wants to keep improving, and we're looking for someone who wants to contribute to that process rather than simply follow it.

You'll have the opportunity to influence how we operate, help develop our people and build systems that support the business as it grows.

HOW TO APPLY

We want to get to know the person behind the resume.

For your application to be considered, please send us:

1. Your resume

Tell us about your rope access experience, trade background and previous leadership or project management responsibilities.

We're particularly interested in the teams you've led, the projects you've managed and the responsibilities you've held.

2. A short video introduction (maximum 4 minutes)

Tell us a little about yourself, your experience and why you think you'd be a good fit for this position.

We'd also love to hear about a challenging project or operational problem you've had to manage and how you approached it.

It doesn't need to be professionally produced. A video recorded on your phone is absolutely fine.

We're far more interested in how you communicate, how you think and what you've actually done than a perfectly polished application.

There is one position available, and we're looking for the right person, not just the first available person.

If you've read this far and the challenge sounds exciting rather than intimidating, we'd love to hear from you.

Rope Access Technicians

Burleigh Heads, Gold Coast

Check us out on Instagram: @ropeaccesstechnicians

📌 Rope Access Operations Co-Ordinator | Pathway to Operations Manager (Burleigh Heads)
🏢 Rope Access Technicians
📍 Burleigh Heads