What’s the role?

As an Observability Engineer, you will play a key hands-on role in transitioning Westpac’s enterprise observability capability from App Dynamics to Elastic Observability, using Open Telemetry as the standard for telemetry collection and instrumentation.

You will help shape and execute the technical approach for vendor decoupling, rebuild and enhance existing observability use cases in Elastic, and introduce automation across deployment, validation and decommissioning activities. You will also embed Site Reliability Engineering practices by moving from traditional health-rule monitoring towards SLI and SLO-based observability and alerting. Working across a large and complex enterprise environment, you will provide technical leadership, develop migration runbooks and self-service capabilities, and help improve the reliability, scalability and operational effectiveness of Westpac’s observability platforms.

Key responsibilities will include:

- Decomposing existing App Dynamics implementations and rebuilding the required APM, logging, metrics and tracing use cases in Elastic Observability.
- Implementing Open Telemetry collectors and automating their deployment, configuration and validation.
- Developing SLI and SLO-based alerting and embedding observability quality checks into CI/CD pipelines.
- Automating integrations with event and incident management systems and supporting the safe decommissioning of App Dynamics agents, configurations and licences.
- Providing technical guidance, migration runbooks and self-service assets to support engineering teams across the organisation.

What do I need?

- Extensive hands-on experience with App Dynamics APM, including the ability to assess existing implementations and support migration and exit planning.
- Advanced experience with Elastic Observability, including APM, distributed tracing, logs, metrics, service maps, dashboards and alerting.




- Solid knowledge of Open Telemetry and modern observability practices, including SLIs, SLOs, incident diagnostics and service reliability.
- Experience using Infrastructure as Code, CI/CD pipelines, APIs and scripting to automate platform deployment, configuration and operational processes.
- Strong communication and stakeholder-management skills, with the ability to provide technical leadership and collaborate across a large enterprise environment. Experience with ES|QL, platform governance, cost optimisation and risk management will be highly regarded.

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.

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📌 Observability Engineer (New South Wales)
🏢 Westpac
📍 New South Wales