Immediately hiring Are you someone who takes pride in delivering exceptional service and creating memorable customer experiences? If you thrive in a fast-paced environment where attention to detail and people skills make all the difference, we want you on our team. Become a valued member of our enterprise and feel appreciated for your hard work What You’ll Do: You will act as the front-line experience specialist for our premium customers, ensuring a seamless, personalised rental experience from rental to return. Clear communication and coordination with the customer for vehicle pick-up and drop-off whilst addressing all customer inquiries, requests and concerns in a timely manner. You will also confirm all rental verification is accurate and complete, inspect the rental vehicle and assist with the customer's luggage. Perks You’ll Get: ? Competitive hourly rate + loadings + performance bonuses ? Wellbeing program including life insurance, discounted health cover & superannuation options ? Access to Perkbox – discounts on retail, fitness, cinema, and more ? Employee discounts on car rentals across Avis Budget Group ? 24/7 Mental Health Support via Employee Assistance Program (EAP) ? Comprehensive training to help you succeed and grow What We’re Looking For:




- A full and valid Australian driver’s licence
- Availability to work a rotating roster (including weekends, evenings, and public holidays)
- At least 1 year's experience in customer service, retail or hospitality
- Strong customer service and interpersonal skills and takes pride in delivering exceptional service and creating memorable customer experiences.
- Ability to work in a fast-paced environment while delivering exceptional service.
- Comfortable using computer systems to manage bookings and rental information.
- Excellent written and verbal communication skills
- Strong attention to detail and ability to follow procedures Who We Are: Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our creative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. Melbourne Airport Victoria Australia

📌 Concierge / Customer Service Specialist (Full-Time) (Melbourne Airport)
🏢 Avis Budget Group
📍 Melbourne Airport