Perth, Full Time, Hospitality
Vacancy Listing Dates 11/11/2026 to 9/12/2026
Please Quote Reference Number 19295

- Experienced Front Office Duty Manager
- Remuneration package - $80,238.50
- Lead the Guest Experience at Four Points by Sheraton Perth

Are you an experienced hotel professional with a passion for exceptional guest service and a talent for leading front office operations?

Bonaventure (Perth) Pty Ltd, trading as Four Points by Sheraton Perth is seeking an experienced and motivated Front Office Duty Manager to join our hotel team on a full-time basis.

As part of the Marriott International family, Four Points by Sheraton Perth offers an opportunity to work within a globally recognised hospitality brand, where delivering memorable guest experiences and maintaining high operational standards are at the heart of everything we do.

You'll be a key member of our hotel leadership team, overseeing day-to-day front office operations, supporting our associates and ensuring every guest enjoys a welcoming and seamless hotel experience.

About the Role

Reporting into hotel management, you will take responsibility for the smooth and efficient operation of the hotel during your shifts, acting as a senior leader and ensuring that operational, service and financial objectives are achieved.

Your key responsibilities will include:

- Managing the day-to-day hotel operations and ensuring quality and brand standards are consistently maintained.
- Overseeing guest arrivals and departures, including check-in and check-out processes.
- Handling guest enquiries and delivering friendly, genuine and personalised service.
- Managing guest complaints, resolving disputes and handling service recovery situations professionally.
- Acting as the senior leader on shift,



making operational decisions and responding to incidents as required.
- Supervising staffing levels to ensure guest service requirements, operational needs and financial objectives are met.
- Leading, coaching and supporting associates to maintain high standards of performance and service delivery.
- Building and maintaining strong relationships with new and returning guests to encourage future bookings.
- Developing a strong understanding of the hotel and surrounding area to provide local recommendations and enhance the guest experience.
- Coordinating with other hotel departments to ensure smooth operations and consistent service delivery.
- Monitoring departmental performance and understanding the impact of front office operations on overall hotel financial objectives.
- Ensuring compliance with hotel procedures, operational requirements and Marriott service standards.

About You

You are a confident hospitality professional with strong leadership capabilities and a genuine passion for creating exceptional guest experiences. You thrive in a fast-paced hotel environment, can confidently manage operational challenges and have the ability to motivate a team while maintaining a strong focus on service excellence.

To be successful in this role, you will have:

- A minimum of 2 years' experience in a Front Office Supervisor, Duty Manager, Assistant Manager or equivalent hotel operational leadership role.




- Previous hospitality and hotel operations experience.
- A current Approved Manager's approval.
- Demonstrated experience independently managing hotel operations and acting as the senior leader on shift.
- Proven ability to lead, coach and hold teams accountable for service delivery and operational standards.
- Experience managing guest complaints, escalations, service recovery and operational incidents.
- Strong knowledge of front office systems, procedures and hotel compliance requirements.
- A valuable understanding of Marriott service standards and hotel operations.
- The ability to coordinate multiple departments and manage competing priorities.
- Excellent communication, problem-solving and decision-making skills.
- A professional, approachable and guest-focused attitude.

Availability: This position requires flexibility to work a rotating roster, including evenings, weekends and public holidays.

Why Join Four Points by Sheraton Perth?

Joining Four Points by Sheraton Perth means becoming part of a globally recognised hospitality brand and working alongside a dedicated team of approximately 15 associates.

Benefits include:

- Attractive remuneration - $80,238.50 per annum
- Associate discounts across Marriott properties.
- Access to retail discounts.
- The opportunity to work with an internationally recognised hotel brand.
- A collaborative and professional hotel working environment.
- The opportunity to contribute to guest satisfaction and hotel operational success.

If you are an experienced hotel professional with the leadership skills, operational knowledge and passion for hospitality to deliver outstanding guest experiences, we would love to hear from you.

APPLY NOW through our online application form.

📌 Front Office Duty Manager (Perth)
🏢 Four Points by Sheraton, Perth
📍 Perth