We are seeking an experienced and capable Practice Manager to join our well-established dental practice on the Gold Coast.

Operating from our purpose-built premises in Bundall, our practice provides a comprehensive range of general, cosmetic and surgical dental services, supported by an experienced team of clinicians and support staff.

We are looking for someone who brings strong leadership capabilities, sound business judgement and a genuine understanding of what it takes to run an efficient, skilled and successful workplace.

This is a hands-on leadership position with genuine autonomy and responsibility for the daily operations of the practice.

While previous dental experience would be highly regarded, we welcome applications from experienced managers within medical, specialist healthcare and other professional service environments.

The Role

Working closely with the practice owners, you will take responsibility for overseeing the daily operations of the business, ensuring our people, systems and processes work efficiently and effectively.

Your responsibilities will include:

People Management & Leadership

- Oversee the day-to-day management of our clinical and administrative teams.

- Manage staff relationships, workplace concerns and performance matters professionally and consistently.

- Coordinate recruitment, onboarding, training and ongoing staff development.

- Conduct performance reviews, provide constructive feedback and maintain clear expectations and accountability.

- Develop and manage staff rosters, leave requests and appropriate staffing levels.

- Foster a positive, respectful and productive workplace culture.

Practice Operations & Efficiency

- Take ownership of the daily operational management of the practice.

- Identify opportunities to improve workflow, productivity and overall business efficiency.

- Monitor staff performance, resource allocation and operational effectiveness.

- Develop,



implement and maintain efficient systems, procedures and workplace policies.

- Oversee appointment scheduling efficiencies, patient flow and clinical support coordination.

- Proactively identify operational issues and implement practical solutions.

- Ensure the practice consistently maintains a high standard of organisation, presentation and professionalism.

Business & Financial Oversight

- Monitor operational expenditure, purchasing and resource utilisation.

- Oversee stock control, ordering, inventory management and supplier relationships.

- Identify opportunities to reduce unnecessary expenditure without compromising patient care or service standards.

- Monitor operational performance and report key findings and recommendations to the practice owners.

- Assist with budgeting, business planning and continuous operational improvement.

Compliance & Quality Assurance

- Oversee administrative compliance, workplace policies and operational procedures.

- Coordinate staff training and ensure relevant workplace health and safety requirements are maintained.

- Work with clinical leaders to support infection control, clinical governance and regulatory compliance.

- Maintain accurate staff records, operational documentation and relevant reporting.

- Ensure patient confidentiality, privacy and professional standards are consistently upheld.

Patient Experience

- Maintain exceptional standards of patient service across all areas of the practice.

- Oversee the effective handling of patient enquiries, concerns and feedback.





- Ensure our administrative and clinical support teams deliver a consistent, professional and welcoming patient experience.

About You

We are looking for an established manager who is confident leading people, making decisions and taking responsibility.

The successful applicant will demonstrate:

- Proven experience in a management or operational leadership position.

- Strong people management skills with experience overseeing staff performance, recruitment and workplace relationships.

- Excellent organisational skills and the ability to manage competing priorities.

- Sound commercial awareness and an understanding of operational efficiency.

- Confidence in identifying problems, implementing solutions and improving existing processes.

- Solid communication skills, professionalism and sound judgement.

- A proactive approach with the ability to work independently and take initiative.

- High standards of accountability, discretion and attention to detail.

- Confidence using business management software and digital systems.

Previous experience within dental, medical or specialist healthcare practice management will be highly regarded but is not essential.

We are particularly interested in candidates who can demonstrate measurable improvements they have achieved in previous management roles.

What We Offer

- A competitive salary reflective of experience and capability.

- Permanent full-time employment, Monday to Friday.

- An established, privately owned practice with a long-standing reputation on the Gold Coast.

- Modern, purpose-built premises in a professional corporate environment.

- A diverse team of experienced dental and healthcare professionals.

- The opportunity to make a meaningful contribution to the business.

- A reliable, long-term position with the chance to further develop and refine practice operations.

📌 Practice Manager | Dental Healthcare (Bundall)
🏢 Martin Gold Coast Dental
📍 Bundall