You've handled difficult workplace conversations, worked through complex cases and helped people get back to work safely. Now use those skills in a role built around them.
About the opportunity Our client is a government workers' compensation insurer. Mental injury claims are rising, and they are some of the most complex claims to decide. To deal with this, our client is setting up a recent team of Injury Advisors who will focus only on these claims.
This is a chance to join a new team at the start. You'll help shape how the team works and make a real difference for workers and employers at a difficult time.
What you'll do
- Make liability decisions on mental injury claims: gather and review evidence, apply legislation and reach a fair, well-reasoned decision.
- Support two customers equally: guide both the injured worker and the employer through the process with empathy and clear communication.
- Start return-to-work early: begin return-to-work conversations while a claim is still being decided, when it's safe and in line with medical advice, so people are in a better position from day one.
- Turn complexity into clarity: work through large volumes of information, pick out what matters,
and explain decisions in plain language, in writing and verbally.
- Work with a wide range of employers: from small businesses facing their first claim, who need guidance and education, to large government and corporate organisations with mature injury management programs.
Why your background fits If you've worked as an HR Advisor, Employee Relations Advisor/Consultant or Return to Work Coordinator/Advisor, you already have many of the skills this role needs:
- Managing sensitive, emotional and sometimes adversarial matters, such as grievances, complaints, investigations or injury cases
- Applying policy, awards or legislation to real situations and making defensible decisions
- Gathering and weighing evidence, then documenting clear outcomes
- Building trust with employees and managers at the same time, and staying neutral
- Understanding how workplaces operate, and what it takes to support someone back to work
This is a unique opportunity with an organisation that is growing and transforming.
For more information, please reach out to Amy Alger on 04•• ••• 368 or ••••@itoh.com.au