Receptionist / Administration & Customer Service

Location: Cannington, Perth WA
Hours: 19.5 hours per week – Tuesday, Wednesday & Thursday afternoons/evenings
Employment: Casual
Pay: Fitness Industry Award – approximately $33.05/hr starting ADULT rate

A long-term opportunity for the right person

Cobra Martial Arts & Fitness Centre Cannington has been proudly established for 35 years. Following the retirement of our long-term receptionist of 12 years, we are looking for the right person to become the new face of our centre.

This is an important customer-facing position within our school. Approximately 90% of our members are children, so the person in this role needs to be warm, professional, organised, energetic and genuinely enjoys dealing with children and parents.

We are looking for someone who wants a stable, long-term position and who takes pride in doing their job well.

This position is not suited to someone whose availability is likely to change around university or other changing timetables. The advertised shifts are fixed and need to be reliably covered every week.

About the Role

Your responsibilities will include:

- Front desk reception and customer service

- Greeting students, parents and visitors

- Answering phones and handling enquiries

- Responding to enquiries professionally and promptly

- Booking appointments and trial lessons

- Following up students who do not attend class and helping them rebook

- Following up outstanding or overdue fees in accordance with our procedures

- Processing enrolments and tuition payments

- Over-the-counter sales of martial arts courses, equipment and merchandise

- Use a cash register, handle cash and use Eftpos

- Data entry and maintaining accurate member records

- Using online booking, payment and membership apps and software

- Managing online calendars, appointments and schedules

- Email correspondence with members and prospective members

- Supporting instructors and helping maintain a smooth front desk operation

- Opening and closing the centre

- Daily setup of reception and maintaining a clean, organised workplace

- Printing, scanning, filing and general administration

- Helping create a friendly, welcoming and professional atmosphere throughout the centre

The role involves both customer service and administrative follow-up. You need to be comfortable making daily telephone calls, including enquiry follow-ups and polite overdue-fee follow-ups.

For the right person, this position offers the opportunity for career progression into a higher-level role and additional shifts. Candidates who demonstrate the necessary skills, reliability, initiative and leadership potential over a 12-month period may be considered for promotion.

About You

We are looking for someone who is:

- Highly reliable – punctual and dependable

- Friendly, positive and energetic

- Warm, patient and confident around children and parents

- Professional and well presented

- Confident speaking with people face-to-face and on the telephone

- Well spoken, with excellent and explicit verbal and written communication skills

- Organised, accurate and productive

- Comfortable making telephone calls and following up customers

- Comfortable with customer service, sales and discussing payments

- Calm, respectful and mature

- Humble and willing to learn

- Receptive to direction, training and constructive feedback

- Able to follow established procedures rather than needing to do things their own way

- A team player who communicates respectfully with management, instructors and other staff

- Able to take responsibility for tasks and follow them through to completion, without needing reminding

- Positive in their approach to children, parents, students and fellow staff

We are particularly interested in people who understand that our receptionist is not simply someone who sits behind a desk. You are an important part of the overall student and parent experience and help keep the school running smoothly.

Computer & Administration Skills

You should be confident using a Windows PC and have good general computer literacy, including:

- Microsoft Word





- Microsoft Excel

- Email

- Accurate typing and data entry

- Copying, pasting and formatting information

- Managing PC files and folders

- Printing and scanning

- PDFs and basic document handling

- Online calendars and scheduling

- Online booking, payment and membership database systems

- Learning and confidently using new software and computer systems

You do not need to be an IT expert, but you should be someone who is comfortable with computers, learns new systems quickly and can work independently once trained.

Previous reception, administration or customer service experience is strongly preferred.

Availability – Please Read Carefully

The position requires you to be available every week:

Tuesday: 1:30pm – 8:00pm
Wednesday: 1:30pm – 8:00pm
Thursday: 1:30pm – 8:00pm

These are fixed shifts and are an essential requirement of the position.

We are looking for someone who can commit to these days and times long term.

This position is therefore unlikely to suit university students or others whose availability is expected to change when class timetables, study commitments or other regular commitments change.

You will not be able to change or drop these shifts, as these are the specific shifts we need covered.

Living locally is preferred, particularly as there are regularly opportunities to cover additional shifts, when other staff are away or unavailable, including Mondays and Saturdays.

Why Join Cobra?

- Join a well-established martial arts school with 35 years of history

- Become part of a positive, disciplined and family-focused environment

- Work with a team dedicated to helping children and adults develop confidence, discipline and life skills

- Build a long-term position within an established business

- Develop your administration, customer service and communication skills

- Make a genuine difference to students and families

Our Application & Selection Process

Because this is an important long-term position, we have a multi-stage selection process.

We want applicants to understand the process before applying.

Our process is designed to give both you and us the opportunity to determine whether the position is a good long-term fit.

Stage 1 – Video, Résumé & Written Response

Please submit all three of the following:

1. A short video – approximately 1–3 minutes

In your video, please tell us:

- Who you are

- Why you would like to work at Cobra Martial Arts & Fitness Centre Cannington

- Your previous reception, administration and/or customer service experience

- How long you expect to be available to work the advertised Tuesday, Wednesday and Thursday shifts

The video does not need to be professionally produced. We simply want to hear you speak and get an initial impression of your communication style.

Following the application instructions carefully is important to us.

2. Your résumé

Please provide a simple, relevant résumé outlining your employment history, experience and skills.

3. A short written response

Please answer the following question in approximately 100–150 words:

“Tell us about a real situation from your previous work where you had to deal with a difficult or unhappy customer, parent, child or member of the public. What happened, what did you personally do, and what was the outcome?”

Please answer this question in your own words without using ChatGPT or other AI writing tools.

We want to see your natural written communication style, your ability to understand a question and your ability to communicate your own thoughts clearly.

Important

Applications that do not include the requested video, résumé and written response will generally not proceed to the next stage.





We deliberately ask applicants to follow these instructions because attention to detail, communication, reliability and the ability to follow instructions are important parts of this position.

Stage 2 – Initial Meeting

Shortlisted applicants will be invited to a meeting (approx 25 mins) with the owner, Sensei Craig Monie and then briefly with Administration staff.

The meeting will allow us to discuss your:

- Previous experience

- Personality and communication style

- Availability

- Work expectations

- Customer service approach

- Computer experience

- Suitability for the position

- Long-term interest in the role

We will also explain the position and our expectations in more detail.

Written & Computer Assessment

During the meeting, applicants will also complete a short written and computer-based check.

This will include:

A short handwritten response (approx 3 minutes) to a question similar to the written application question.

This allows us to see your natural handwriting and how clearly you can express your thoughts without computer assistance.

A short typed response (approx 5 minutes) to another similar question, completed on a computer at the interview.

This allows us to assess your:

- Typing speed

- Typing accuracy

- Spelling

- Grammar

- Punctuation

- Written English

- Ability to understand instructions

- Ability to communicate clearly in writing

- General confidence using a computer

These checks will be completed at the meeting without the use of AI writing tools.

They are deliberately short and are not intended to be an examination. We simply want to see your natural communication and computer skills, as these are important parts of the receptionist position.

Stage 3 – View Reception in Operation

Applicants who appear suitable following the interview may be invited to visit Cobra during normal operating hours.

This gives you an opportunity to:

- See the school in operation

- Meet members of our team

- Observe our current receptionist performing the role

- See the environment in which you would be working

- Ask questions about the position

- See how we interact with students and parents

- Decide whether you genuinely feel the role is right for you

This is also important for us because we want to make sure there is a good fit both ways.

There is no expectation that you accept the position simply because you have reached this stage.

Stage 4 – Paid Trial Shift

If both you and Cobra feel that the position is a good fit following the school visit, you may be invited to undertake a paid trial shift.

This allows you to experience the role in practice and allows us to assess how you:

- Interact with customers and children

- Communicate with the team

- Follow instructions

- Learn new procedures

- Use computer systems

- Organise yourself

- Handle the pace of a busy reception

- Respond to feedback

- Work independently and as part of a team

Any work performed during a trial shift will be paid in accordance with applicable employment requirements.

Stage 5 – Employment & Probationary Period

If the trial shift is successful and we both decide to proceed, we will make an offer of employment.

New employees will commence subject to the applicable employment arrangements, including a probationary period, during which both the employee and Cobra can assess whether the position is the right long-term fit.

We are looking for someone who wants to become a valued, dependable and long-term member of our team.

How to Apply

Please email your application to:

Sensei Craig Monie
••••@gmail.com

Subject:
Cobra Martial Arts Receptionist Application – [Your Name]

Please include:

1. Your 1–3 minute video
2. Your résumé
3. Your 100–150 word written (typed) response

Before applying, please make sure you can genuinely commit to the advertised Tuesday, Wednesday and Thursday shifts on an ongoing basis.

We look forward to hearing from applicants who are reliable, humble, intelligent, respectful, professional, coachable and genuinely interested in becoming part of Cobra Martial Arts & Fitness Centre.

www.cobramartialarts.com.au

📌 Front Desk Reception / Admin (Casual) – Cobra Martial Arts Cannington
🏢 Cobra Martial Arts
📍 Cannington