Dispute Resolution Lead — Hybrid (Melbourne)

Dispute Resolution Lead — Hybrid (Melbourne)

11 Nov
|
Maddocks
|
Melbourne

11 Nov

Maddocks

Melbourne

Maddocks is seeking a Dispute Resolution Lead, Early Resolution to support the Dispute Resolution Manager in day-to-day operations and coaching a team to deliver effective complaints management and customer service.

You will monitor case progression, escalate where needed, conduct monthly 1:1s, provide best-practice guidance, and deliver reporting to meet KPIs and drive service quality across Sydney, Melbourne, and remote NZ locations.

📌 Dispute Resolution Lead — Hybrid (Melbourne)
🏢 Maddocks
📍 Melbourne

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