Receptionist, Memory Lane | Chevron Island
Casual | Sunday to Tuesday | Five-Star Service

Are you a warm, patient receptionist with experience supporting people living with dementia? Join our team at Memory Lane, the Memory Support Unit within our Chevron Island community.

At Odyssey Lifestyle Care Communities, our reception team sets the tone for a premium, resort-style community. At Memory Lane, that welcome matters even more. Residents, families and visitors rely on a calm, familiar and reassuring presence at the front desk, every day.

About Odyssey

Odyssey Lifestyle Care Communities are designed and operated to the standards of a luxury lifestyle resort. We combine independence, warmth and clinical excellence with elevated hospitality, creating vibrant communities where dignity, wellbeing and exceptional service come first.

About the Role

This role is based at Memory Lane, our Memory Support Unit. You are the first point of contact for residents, families, visitors and partners, and a steady, reassuring presence throughout the day.

Hours and Availability

- Sunday and Tuesday, 7.5 hours per day
- Monday, 7.5 hours (optional)
- Additional leave cover available for those with extra availability, including reception shifts over the Christmas period

You will:

- Welcome residents, families and visitors with warmth and professionalism
- Manage front desk operations, phone calls, enquiries and daily administration
- Coordinate visitor sign-in and secure entry and exit in line with Memory Lane procedures
- Communicate with patience, kindness and respect with residents living with dementia
- Recognise when a resident may need support and promptly involve the care team
- Work closely with care, hospitality and leadership teams to keep information flowing accurately

Key Responsibilities

- Maintain a welcoming, calm and well-presented reception area
- Answer, screen and direct calls and enquiries
- Manage visitor registration and access,



supporting a secure and secure environment
- Receive and distribute mail and deliveries
- Provide accurate information to families and visitors, referring care-related matters to the right team member
- Take bookings for community services, transport and dining through the front desk
- Support new resident welcome and move-in administration
- Assist with administration tasks across departments as required

What You’ll Bring

- Proven experience in a reception or front office role
- A calm, polished and approachable manner
- Strong communication and organisational skills, with patience and empathy
- Confidence with technology, including Microsoft Office, phone systems and booking or visitor management systems
- The ability to multitask and remain composed under pressure
- A genuine passion for working with older Australians
- Availability for Sunday and Tuesday shifts
- A current National Police Certificate, or willingness to obtain one before starting

Strongly Preferred

- Experience communicating with and supporting people living with dementia
- Dementia awareness or dementia care training
- Reception or administration experience in aged care, retirement living or a memory support setting
- Hospitality or hotel front office experience
- Driver’s licence

Why Join Odyssey

- Meaningful, relationship-driven work in a specialist memory support setting
- A five-star, hospitality-driven environment with no late nights
- A supportive, values-led team
- Extra shifts available for those seeking more hours
- Opportunities to grow with an expanding organisation

Apply Now

If you’re patient, warm and passionate about creating a welcoming experience for residents and their families, we’d love to hear from you.

Job Type: Casual

Pay: From $36.09 per hour

Experience:

- receptionist/front desk: 3 years (Required)

Licence/Certification:

- National Police Check (Preferred)
- CPR Certification (Preferred)
- First Aid Certification (Preferred)

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 Receptionist (Chevron Island)
🏢 Odyssey Lifestyle Care Communities
📍 Chevron Island