AI Job Summary

- Excellent spoken and written English communication skills are mandatory.
- Previous customer service experience, preferably in hospitality.
- Proficient with computer systems and hotel management software.

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Role Type

On-site • Temporary • Casual • Experienced

Pay Rate

$33.85 AUD – $47.39 AUD (Hour)

Description

Summary:

The Guest Services Agent role is based on Fitzroy Island and is a live-on role. You will be the first point of contact for our guests upon arrival. The role operates the switchboard, responds to guest enquiries, accommodation/day tour reservations, and conducts check-in and check-out processes. The GSA delivers accurate information and warm, professional service so every guest starts their island experience with confidence.

Responsibilities:

- Welcome and check in guests, ensuring a smooth and effective process.
- Assist with reservations for overnight stays and day tour / transfer products.
- Provide information about the resort facilities, local attractions, and services available.
- Handle guest inquiries and resolve any issues or complaints promptly and professionally.
- Maintain accurate records of guest information and transactions.
- Assist with the coordination of guest services, including room service and housekeeping requests.
- Collaborate with other departments to ensure a seamless guest experience.
- Promote hotel services and upsell additional offerings to enhance guest satisfaction.

Qualifications:

- Previous experience in a customer service role, preferably within the hospitality industry.
- Excellent spoken and written English communication skills (mandatory).




- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficient in using computer systems and hotel management software.
- A friendly and approachable demeanour with a focus on guest satisfaction.
- Flexibility to work varied shifts, including evenings and weekends.

About Fitzroy Island

We are proud to be an Australian family-owned & operated island experience, in seek of passionate individuals who are committed to delivering exceptional customer service. Located 45 minutes from Cairns in Tropical North Queensland, Fitzroy Island is easily reached by regular transfers on the Fitzroy Flyer. As certain roles require specific qualifications, we kindly request that applicants ensure their experience and credentials align with the listed requirements prior to applying. We are committed to finding the most suitable candidates for the roles available.

Company Overview

RESORT VISION The Fitzroy Island Resort team delivers a focus on the customer to receive exceptional service while they are connecting with the island’s rainforest, reef, and nature. RESORT VALUES Customer-Centric: We aim to exceed customer expectations by delivering exceptional service and ensuring guest satisfaction is at the forefront of their efforts Environmental Stewardship: Our team values and actively promotes a dedication to embracing environmental conservation, sustainable practices, and appreciating the natural beauty of Fitzroy Island. Excellence in Hospitality: We strive for excellence in all aspects of hospitality, from guest interactions to overall guest experience, creating a memorable and enjoyable stay for every visitor. Team Unity: We work collaboratively as a team, valuing open communication and cooperation with each other

📌 Guest Service Agent (Australia)
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📍 Australia